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Managed Technical Support and Escalation Services

Active

Federal

Response Deadline11/10/2026, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Managed Technical Support and Escalation Services subcontract, issued by the Department of Veterans Affairs through the Technology Acquisition Center Nj, provides continuous 24x7x365 technical assistance for prime contractors working on Veterans Health Administration projects. The scope of work includes delivering first-tier support and managing off-hours escalations to senior-level personnel within a strict 15-minute window. To ensure operational efficiency, the provider must utilize help desk ticketing systems and remote support tools while adhering to rigorous service level agreements for response times. The contractor is responsible for maintaining high availability and providing detailed incident resolution reports to track performance. This opportunity falls under NAICS code 541513, with a response deadline set for November 10, 2026.

General Info

Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

NAICS

541513 - Computer Facilities Management Services

Place of Performance

NJ

Set-Aside

NONE

Documents

This scope was carved out of 36C10B26Q0453.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DA10--RFI VHA Radiology and Cardiology Enterprise Imaging

AI Contract Breakdown

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Timeline

PostedOct 26

subcontract

Response DeadlineNov 10

Submission deadline

Response Deadline

11/10/2026, 03:00:00 PM UTCin 14 days

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides 24x7x365 technical support and senior-level escalation for prime contractors on Veterans Health Administration (VHA) projects. Performs first-tier support and manages off-hours escalation to senior levels within 15 minutes of initial call. Utilizes help desk ticketing and remote support tools. Requires strict SLA compliance for response times. Delivers technical support availability and incident resolution reports.

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