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Tier 1 & 2 Technical Support Services

Active

Federal

Response Deadline11/05/2026, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Tier 1 and 2 Technical Support Services involves performing customer help desk operations for prime contractors on Department of the Navy OCIO projects. The primary focus is resolving reported issues for the FOIA Case Management System through email and telephone, utilizing tracking systems such as ServiceNow or Jira. The service provider is responsible for delivering monthly support ticket and usage metrics reports while maintaining strict compliance with Department of the Navy cybersecurity manuals. The project is associated with the Navsup Flt Logistics Ctr Norfolk under the Department of Defense, with the place of performance located in Washington, DC. Classified under NAICS code 541513, the opportunity was posted on October 26, 2026, with a response deadline of November 5, 2026.

General Info

Tier 1 and 2 technical support for Navy FOIA system in Washington, DC.

Agency

Department Of Defense → Navsup Flt Logistics Ctr Norfolk

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Washington, DC, 20350, USA

Set-Aside

NONE

Documents

This scope was carved out of N31975FIOACMFY27.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

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FOIA - Case Management

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Timeline

PostedOct 26

subcontract

Response DeadlineNov 5

Submission deadline

Response Deadline

11/05/2026, 03:00:00 PM UTCin 10 days

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Organization & Contact Information

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AgencyDepartment Of Defense → Navsup Flt Logistics Ctr Norfolk

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Defense → Navsup Flt Logistics Ctr Norfolk

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs customer help desk operations for prime contractors on Department of the Navy (DON) OCIO projects. Resolves reported issues for the FOIA Case Management System via email and telephone, tracks tickets using systems like ServiceNow or Jira, and produces monthly support and usage reports. Requires compliance with DON cybersecurity manuals. Delivers Monthly Support Ticket and Usage Metrics Reports.

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