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Managed IT Support & Service Desk Operations

Active

Federal

Response Deadline11/06/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Managed IT Support and Service Desk Operations subcontract supports prime contractors on Department of Veterans Affairs projects through the Technology Acquisition Center Nj. The scope of work involves operating a post-implementation service desk and providing continuous maintenance, with a primary focus on ticket tracking, escalation management, and performance reporting. To ensure operational efficiency, the contractor must utilize ITSM tools such as ServiceNow or Jira and maintain ITIL certification. The contract requires the delivery of comprehensive service desk operations and regular performance reports. Interested parties should note that the response deadline is November 6, 2026, and the opportunity falls under NAICS code 541513.

General Info

IT support and service desk operations for VA projects, due November 6, 2026.

Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

NAICS

541513 - Computer Facilities Management Services

Place of Performance

NJ

Set-Aside

NONE

Documents

This scope was carved out of 36C10B27Q0073.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DA01--RFI Action Only Healthcare Data Auditing Billing and Coding Optimization Software

AI Contract Breakdown

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Timeline

PostedOct 23

subcontract

Response DeadlineNov 6

Submission deadline

Response Deadline

11/06/2026, 08:00:00 PM UTCin 12 days

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

Office AddressN/A

ContactsNo contact information available

Full Description

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Operates the post-implementation service desk and provides ongoing maintenance for prime contractors on Department of Veterans Affairs projects. Performs ticket tracking, escalation management, and performance reporting using ITSM tools like ServiceNow or Jira. Requires ITIL certification. Delivers service desk operations and performance reports.

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