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Post-Implementation Support and Maintenance

Active

State & Local

Response Deadline11/09/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for the University of Louisville focuses on providing post-implementation support and maintenance for SaaS platform projects. The selected provider will deliver tiered technical support, manage software updates, and handle account management through remote support tools and help desk ticketing systems. Performance is measured by system availability and the successful resolution of support tickets in accordance with established Service Level Agreements for response and resolution times. The opportunity is categorized under NAICS code 541513 and was posted on October 26, 2026. Interested parties must submit their responses by the deadline of November 9, 2026.

General Info

SaaS post-implementation support and maintenance subcontract for University of Louisville via tiered technical support.

Agency

Kentucky → University of Louisville

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of 8559.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Organizational Analytics Platform RFP

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 26

subcontract

Response DeadlineNov 9

Submission deadline

Response Deadline

11/09/2026, 08:00:00 PM UTCin 13 days

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Organization & Contact Information

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AgencyKentucky → University of Louisville

ContactsNo contacts available

OfficeN/A

Organization / AgencyKentucky → University of Louisville

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs ongoing technical support and maintenance for prime contractors on University SaaS platform projects. Provides tiered support, manages software updates, and provides account management using help desk ticketing systems and remote support tools. Adheres to Service Level Agreements (SLAs) for response and resolution times. Delivers system availability and resolved support tickets.

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