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This Solicitation opportunity from New York was posted on August 9, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

85024P0014-HWCRQ06S, HWCRQ06M, HWCRQ06L - RC for REI Services

Closed
85024P0014State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
New
SLED
Service Desk and Deskside Support Services
Solicitation # HHS0017021
The Texas Health and Human Services Commission (HHSC) is soliciting offers under RFO HHS0017021 for a contractor to provide Managed Services Staff for IT Service Delivery and Support (ITSDS) and Deskside Support (DSS). The scope of work involves providing Tier 1 and Tier 2 support for DFPS, Enterprise, and TIERS customers, with a focus on meeting key performance metrics such as Average Handle Time, First Call Resolution, and Customer Satisfaction. Services must align with ITIL Foundation best practices and comply with HIPAA standards for protecting health information. The anticipated contract start date is April 2027, with an initial term of three years and options for up to three additional one-year extensions. Historical compensation for similar contracts is approximately 3,899,492.84 dollars per fiscal year. To be eligible, respondents must possess at least five years of experience in staff augmentation services and demonstrate financial solvency. The selection process is based on best value, with evaluation weights split between experience (35 percent), cost (35 percent), and the narrative proposal (30 percent). Proposals must be submitted by December 2, 2026, either via the Online Bid Room or through two labeled USB drives delivered to the Response Coordinator in Austin, Texas. Required documentation includes a narrative proposal not exceeding 40 pages, a cost proposal in Excel format with active formulas, and various affirmations and certifications, including a Data Use Agreement and Security and Privacy Inquiry.
Health and Human Services Commission

POSTED

1 day ago

DEADLINE

in 24 days

General Info

Documents

8
PDF, High priority: read this firstamendment
High
PDF, High priority: read this firstamendment
High
PDF, High priority: read this firstcontract-document
High
PDF, High priority: read this firstinstructions
High
PDF, High priority: read this firstspecial-notice
High
PDF, High priority: read this firstrfp
High
PDF, Low prioritypre-proposal-conference
Low
PDF, Low priorityspecial-notice
Low

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Timeline

1 update
PhaseClosed
Posted

Solicitation

Notice updated

Response deadline changed from Sep 9, 2024 to Sep 16, 2024. The point of contact changed.

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyNew York → NYC Department of Design and Construction
Contacts1 person available
OfficeN/A

Full Description

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The RFx will be accessible through the PASSPort Public Portal: https://passport.cityofnewyork.us/page.aspx/en/rfp/request_browse_public
Enter 85024P0014 on the "Keywords" field to search for the project.
The New York City Department of Design and Construction (“DDC”), Division of Infrastructure, intends to enter into up to twenty-eight (28) requirements contracts for resident engineering inspection (“REI”) services. The selected engineering firms will be required to provide all services necessary and required for the inspection, management, coordination and administration of the project, from commencement through substantial completion, final acceptance, and project close-out. The projects for which services are required shall be specified by the Commissioner on a Task Order basis and may be located in any of the five Boroughs.
A Pre-Proposal Conference will held via Teams. Please review the for more details.

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