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LMS Technical Support and Maintenance Provider

Open
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Place of Performance

FL, USA

Set-Aside

NONE

Documents

This scope was carved out of ITN 26/27-27.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Learning Management System

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Timeline

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Organization & Contact Information

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AgencyFlorida → Department of Revenue
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides technical support and managed services for prime contractors on Florida Department of Revenue projects. Performs tiered user support, system maintenance, and update management to maintain a 99% availability SLA. Monitors system performance and ensures Rule 60GG-2 security compliance. Delivers monthly system availability reports and continuous operational support.

Similar Contracts

Same NAICS industry code

More opportunities from Florida → Department of Revenue

Same awarding agency

NAICS: 518210
New
SLED
Learning Management System
Solicitation # ITN 26/27-27
The Florida Department of Revenue is soliciting a contractor to develop, implement, host, and maintain a cloud-based Software as a Service (SaaS) Learning Management System (LMS) for its Office of Workforce Management. This fixed-rate, deliverable-based contract is divided into an initial implementation phase and a five-year operations phase, with the possibility of further renewals up to five years. Key requirements include the migration of historical training records, ensuring high-quality user experiences, and maintaining strict data security. The system must adhere to Florida Administrative Code security standards Rule 60GG-2 and meet WCAG 2.1 or higher accessibility guidelines, as well as the Florida Accessible Electronic and Information Technology Act of 2006. The selection process involves a multi-stage evaluation where technical replies are scored up to 500 points to determine which respondents will enter negotiations. The final award is decided by a majority vote of the Negotiation Team based on factors such as vendor capability, cost, solution quality, and technical integration. Proposals must be submitted in three distinct volumes: Administrative, Technical, and Cost, with strict page limits and a prohibition on disclosing cost information within the administrative or technical sections. Vendors must be licensed to do business in Florida and registered with MyFloridaMarketPlace to be considered responsible for the award.
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about 13 hours ago

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