Private Service of Process

The Florida Department of Revenue is soliciting professional services for the private service of process in Child Support cases. This fixed-rate, deliverable-based contract requires services to be provided nationwide, including Puerto Rico, and across all Florida counties. The agreement is structured for an initial three-year term with three optional one-year renewals. The primary performance metric requires that 90% of service requests be completed within 40 days of receipt, with failure to meet this standard resulting in monthly compensation deductions. Award decisions are based on a total weighted proposal score, consisting of 75% technical points and 25% cost points. Technical evaluation focuses on capability, personnel, service area, and data safeguarding. Pricing is capped at $75.00 for Year 1, $81.00 for Year 2, and $86.00 for Year 3 and renewal periods. Contractors must adhere to strict confidentiality and data security standards under Florida Statutes, implement logical access controls, and provide sworn testimony at no additional cost if service is contested. Proposals must be submitted in three separate volumes, with cost information strictly isolated to avoid disqualification.