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IT Help Desk and User Support Services

Open

International

Response Deadline12/02/2026, 07:01:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for IT Help Desk and User Support Services involves providing ongoing technical assistance and troubleshooting for learning platform users associated with British Council projects in Colombia. The selected provider will manage a help desk utilizing ticketing and remote support software to resolve various access and functionality issues, ensuring continuous availability and efficient ticket resolution. A critical requirement for this engagement is the ability to provide bilingual support in both Spanish and English to effectively serve users within Colombia. The opportunity is categorized under NAICS code 541519, with a response deadline set for December 2, 2026.

General Info

Bilingual IT help desk and user support services for British Council projects in Colombia.

Agency

British Council

NAICS

541519 - Other Computer Related Services

Place of Performance

COL

Set-Aside

NONE

Documents

This scope was carved out of ocds-h6vhtk-07b6eb.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

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AM_1522 - Learning platform solution and supporting services, Colombia

AI Contract Breakdown

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Timeline

PostedNov 6

subcontract

Response DeadlineDec 2

Submission deadline

Response Deadline

12/02/2026, 07:01:00 PM UTCin 26 days

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Organization & Contact Information

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AgencyBritish Council

ContactsNo contacts available

OfficeN/A

Organization / AgencyBritish Council

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing technical assistance and troubleshooting for learning platform users for prime contractors on British Council projects in Colombia. Operates a help desk using ticketing and remote support software to resolve access and functionality issues. Requires bilingual Spanish/English support capabilities for users in Colombia. Delivers continuous help desk availability and ticket resolution.

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