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Technical Implementation & Help Desk Services

Open

International

Response Deadline12/02/2026, 07:01:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Technical Implementation and Help Desk Services supports prime contractors on British Council teacher-led training projects located in Colombia. The scope of work involves performing the initial technical setup and providing continuous user support to ensure platform access and functionality. These services are delivered through the use of remote support tools and ticketing systems, adhering to ITIL or equivalent service management standards. The service provider is responsible for maintaining platform uptime and delivering detailed implementation reports. Interested parties should note that the response deadline for this opportunity is December 2, 2026. The contract falls under NAICS code 541513, focusing on the technical execution and operational stability of the project's digital infrastructure.

General Info

Technical implementation and help desk services for British Council training projects in Colombia.

Agency

British Council

NAICS

541513 - Computer Facilities Management Services

Place of Performance

COL

Set-Aside

NONE

Documents

This scope was carved out of ocds-h6vhtk-07b6ec.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

AM_1522 - Learning platform solution and supporting services, Colombia

AI Contract Breakdown

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Timeline

PostedNov 6

subcontract

Response DeadlineDec 2

Submission deadline

Response Deadline

12/02/2026, 07:01:00 PM UTCin 26 days

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Organization & Contact Information

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AgencyBritish Council

ContactsNo contacts available

OfficeN/A

Organization / AgencyBritish Council

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs technical setup and provides ongoing user support for prime contractors on British Council teacher-led training projects in Colombia. Executes technical support during implementation and provides help desk services for platform access and functionality using ticketing systems and remote support tools. Follows ITIL or similar service management standards. Delivers implementation reports and maintained platform uptime.

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