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Enterprise Search Maintenance and Incident Management

Open

State & Local

Response Deadline11/30/2026, 12:00:00 AM EST

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity with the State University of New York involves providing comprehensive 24x7 incident management and technical support for the Funnelback search platform. The selected prime contractor will be responsible for delivering Customer Care Core Annual Support and Maintenance, which includes the handling of unlimited support and maintenance task tickets along with the delivery of ongoing technical support services and detailed incident resolution reports for University at Buffalo projects. Eligible bidders must hold a New York State certification as an MBE, WBE, or SDVOB. The project falls under NAICS code 541513, with a response deadline set for November 30, 2026.

General Info

Agency

State University of New York (SUNY)

NAICS

541513 - Computer Facilities Management Services

Place of Performance

NY, USA

Set-Aside

NONE

Documents

This scope was carved out of 2140560.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Enterprise Search Platform

AI Contract Breakdown

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Timeline

PostedNov 5

subcontract

Response DeadlineNov 30

Submission deadline

Response Deadline

11/30/2026, 12:00:00 AM ESTin 25 days

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Organization & Contact Information

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AgencyState University of New York (SUNY)

ContactsNo contacts available

OfficeN/A

Organization / AgencyState University of New York (SUNY)

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs 24x7 incident management and technical support for the Funnelback search platform for prime contractors on University at Buffalo (UB) projects. Provides Customer Care Core Annual Support and Maintenance, including unlimited support and maintenance task tickets. Requires NYS MBE, WBE, or SDVOB certification. Delivers ongoing technical support services and incident resolution reports.

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