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911-988 Transfer Protocol Consulting

Active

State & Local

Response Deadline12/05/2026, 01:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The 911-988 Transfer Protocol Consulting subcontract involves the development and optimization of call transfer protocols for prime contractors working on California Department of Health and Human Services emergency service projects. The selected provider will analyze existing 911-988 transfer protocols and implement industry best practices for emergency call routing, utilizing PSAP workflows and telephony routing protocols. Expertise in NENA or APCO standards is required to ensure all routing mechanisms meet established emergency communication benchmarks. Key deliverables for this engagement include comprehensive transfer protocol documentation, best practice reports, and detailed workflow diagrams. The project is based in West Sacramento, California, under NAICS code 541690. Interested parties must submit their responses by December 5, 2026.

General Info

Consulting for California 911-988 call transfer protocols; responses due by December 5, 2026.

Agency

California → Sec., Health & Human Services

NAICS

541690 - Other Scientific and Technical Consulting Services

Place of Performance

West Sacramento, CA, 95605, USA

Set-Aside

NONE

Documents

This scope was carved out of 2026-774-CHHS.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFI 2026-774-CHHS 988 and the Behavioral Health Crisis Continuum Implementation

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Timeline

PostedOct 26

subcontract

Response DeadlineDec 5

Submission deadline

Response Deadline

12/05/2026, 01:00:00 AM UTCin about 1 month

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Organization & Contact Information

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AgencyCalifornia → Sec., Health & Human Services

ContactsNo contacts available

OfficeN/A

Organization / AgencyCalifornia → Sec., Health & Human Services

Office AddressN/A

ContactsNo contact information available

Full Description

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Develops and optimizes call transfer protocols for prime contractors on CalHHS emergency service projects. Analyzes 911-988 transfer protocols and implements industry best practices for emergency call routing using PSAP workflows and telephony routing protocols. Requires knowledge of NENA or APCO standards. Delivers transfer protocol documentation, best practice reports, and workflow diagrams.

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