911 PSAP Recording System

The City of Denton is seeking information through a Request for Information to procure a comprehensive 911 PSAP Recording System capable of handling public safety communications across NG911, digital telephony, VoIP, administrative phone lines, and Project 25 Phase I/II radio systems. This initiative, identified under Solicitation Number 9047 Addendum 1, is preliminary and may lead to a formal Request for Proposal with a submission deadline of June 19, 2026. The system must integrate seamlessly with the existing Versaterm Athena CAD platform and meet stringent technical and security requirements including AES-256 encryption at rest, TLS 1.2 or higher for data in transit, role-based access control, multi-factor authentication, and tamper-evident recording capabilities. All data must be retained for a minimum of three years with automated archival and secure export functions, while maintaining complete audit trails of all access and system actions to ensure evidentiary integrity and compliance with CJIS standards. The procurement emphasizes system functionality, technical compliance, organizational staffing, past performance, and total cost of ownership, with non-price factors accounting for 75% of the evaluation score, indicating a trade-off approach rather than Lowest Price Technically Acceptable. The system must support barcode and label generation for evidence and property tracking, including unique tag numbers, disposition status, and location tracking, aligned with ISO/IEC 17025 for calibration standards and CJIS for data security. Insurance requirements are specific and demanding, mandating continuous coverage for three years post-contract expiration, with provisions that allow termination for any lapse and require subcontractors to carry equivalent coverage. Proposals must include a three-page executive summary, company profile, methodology, project timeline, detailed cost breakdown, and client references, submitted electronically in specified formats such as PDF, Excel, or XML through the city’s procurement portal. The place of performance is the City of Denton, Texas, and while pricing details are not yet defined, the solicitation outlines licensing requirements for core functions, radio lines, mobile users, supervision, and administration. Final contract award will depend on adherence to critical non-negotiable technical and compliance standards with no allowance for deficiencies.