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Accessible Digital Billing and Payment Platform

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Accessible Digital Billing and Payment Platform is a subcontracting opportunity focused on supporting LADWP digital transformation projects. The selected provider will develop interactive, multilingual, and accessible customer billing interfaces that integrate personalized video billing and various payment gateways, including digital wallets, ACH, and retail cash options. A primary requirement of the project is ensuring all deliverables strictly adhere to WCAG accessibility standards to provide an inclusive user experience. The project will culminate in the delivery of a fully deployed customer-facing billing portal and seamless payment integration. Performance will take place in Los Angeles, with the solicitation posted on October 30, 2026, and a response deadline set for April 1, 2027. This effort falls under NAICS code 541511, targeting specialized software development to modernize utility billing infrastructure.

General Info

Subcontract for LADWP to develop accessible, multilingual digital billing and payment portal interfaces.

Place of Performance

Los Angeles, CA, USA

Set-Aside

NONE

Documents

This scope was carved out of 10.30.2026-POWER-YMK.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFI_10.30.2026-POWER-YMK

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Timeline

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Response Deadline

Submission deadline

Response Deadline

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Organization & Contact Information

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AgencyCalifornia → Water & Power
ContactsNo contacts available
OfficeN/A
Organization / AgencyCalifornia → Water & Power
Office AddressN/A
ContactsNo contact information available

Full Description

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Develops interactive, multilingual, and accessible customer billing interfaces for prime contractors on LADWP digital transformation projects. Integrates personalized video bills and payment gateways for ACH, digital wallets, and retail cash. Ensures compliance with WCAG accessibility standards. Delivers a deployed customer-facing billing portal and payment integration.

Similar Contracts

Same NAICS industry code

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Same awarding agency

NAICS: 541330
New
SLED
RFI_10.30.2026-POWER-YMK
Solicitation # 10.30.2026-POWER-YMK
The Los Angeles Department of Water and Power (LADWP) has issued Request for Information (RFI) 10.30.2026-POWER-YMK to identify innovative technologies and industry best practices to modernize and enhance the resilience of its power system, water system, information technology services, and customer service operations. This RFI serves as a market survey to gather high-level cost estimates for budgeting and to evaluate the feasibility of future procurement methods, including Requests for Proposals, Qualifications, Invitations for Bid, single-source proposals, or cooperative piggyback agreements. Key areas of interest include cybersecurity and cyber resilience, specifically regarding Power System Operational Technology security controls, as well as worker safety technologies such as smart wearables and arc-flash mitigation. Interested parties must submit their responses by April 1, 2027, via email to [email hidden]. Submissions are divided into two parts: a technology solution proposal limited to fifteen pages and a one-page summary of current active government contracts for potential piggybacking. The technology proposal must detail the company overview, technology readiness levels, strategic relevance, operational feasibility, and evidence of performance. Respondents must also indicate their willingness to participate in bundled pilot studies and acknowledge that LADWP may incorporate submitted ideas into future procurements without liability. All customer-facing experiences must align with WCAG accessibility standards, and any proprietary information must be submitted with a good faith belief that it is exempt from the California Public Records Act.
Engineering Services

POSTED

1 day ago

DEADLINE

in 5 months
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Earlier notices in this NAICS code

Posted before this notice, open and closed

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