Account Management and Customer Support Services

The contract requires the provision of dedicated account management and customer support services to assist health plans with HEDIS reporting requirements. Key responsibilities include offering technical guidance, resolving inquiries promptly, and maintaining proactive communication to ensure that all reporting submissions are completed accurately and on time. The service provider will act as a primary point of contact for health plans, helping them navigate complex reporting standards and timelines to meet regulatory expectations. This subcontract is issued by the Texas Department of State Health Services under NAICS code 541618 for administrative and support services. The solicitation was posted on June 29, 2026, with a response deadline of July 16, 2026, at 4:30 PM. The work is expected to be performed in Texas, though specific city or address details are not provided. No set-aside designation is listed, and the contract is intended to support the state’s efforts to improve the quality and timeliness of health plan performance data submitted for HEDIS metrics. All proposals must be submitted through the designated Texas SmartBuy portal.