ACEIT Technical Support & User Assistance

The contract is for the provision of Tier 1–2 technical support, user training, documentation updates, and helpdesk services to users of the ACEIT system across NASA’s geographically dispersed locations. The work requires responsive and knowledgeable support to ensure seamless operation and user proficiency with ACEIT tools and platforms, with an emphasis on timely issue resolution, ongoing training deliverables, and accurate documentation maintenance. Services must be accessible to users at multiple sites and coordinated to meet the operational needs of a federal space agency with complex technical environments. The contract is classified under NAICS code 541512 for computer systems design services and is structured as a subcontract, with a response deadline of August 5, 2026, and a posting date of August 3, 2026. Performance is centered at the NASA headquarters location in Washington, D.C., with the expectation that support will extend remotely to other NASA facilities nationwide. The contracting entity is the National Aeronautics and Space Administration, and no specific set-aside status is indicated, leaving the opportunity open to all eligible subcontractors meeting the technical and operational requirements outlined in the solicitation.