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This Solicitation opportunity from Maryland was posted on February 28, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Adobe RoboHelp/Sign Renewal

Closed
HQOTTS2536State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
New
SLED
Service Desk and Deskside Support Services
Solicitation # HHS0017021
The Texas Health and Human Services Commission (HHSC) is soliciting offers under RFO HHS0017021 for a contractor to provide Managed Services Staff for IT Service Delivery and Support (ITSDS) and Deskside Support (DSS). The scope of work involves providing Tier 1 and Tier 2 support for DFPS, Enterprise, and TIERS customers, with a focus on meeting key performance metrics such as Average Handle Time, First Call Resolution, and Customer Satisfaction. Services must align with ITIL Foundation best practices and comply with HIPAA standards for protecting health information. The anticipated contract start date is April 2027, with an initial term of three years and options for up to three additional one-year extensions. Historical compensation for similar contracts is approximately 3,899,492.84 dollars per fiscal year. To be eligible, respondents must possess at least five years of experience in staff augmentation services and demonstrate financial solvency. The selection process is based on best value, with evaluation weights split between experience (35 percent), cost (35 percent), and the narrative proposal (30 percent). Proposals must be submitted by December 2, 2026, either via the Online Bid Room or through two labeled USB drives delivered to the Response Coordinator in Austin, Texas. Required documentation includes a narrative proposal not exceeding 40 pages, a cost proposal in Excel format with active formulas, and various affirmations and certifications, including a Data Use Agreement and Security and Privacy Inquiry.
Health and Human Services Commission

POSTED

1 day ago

DEADLINE

in 25 days

AI Contract Overview

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The contract titled "Adobe RoboHelp/Sign Renewal" pertains to the renewal of licenses for Adobe RoboHelp and Adobe Sign services for the fiscal year 2025. It was posted on February 28, 2025, with a response deadline set for March 4, 2025. The solicitation is managed by the Maryland Secretary's Office, representing the Maryland state government, and falls under the NAICS code 541519, which covers other computer related services. The contract value is estimated to be between $20,000 and $50,000, indicating a moderate scope of renewal services. The primary point of contact for this solicitation is Samuel Murrill, whose email is provided for inquiries. The contract aims to ensure continued access to Adobe's digital communication and help authoring tools, supporting the state's operational needs. Further details and management of the solicitation can be accessed through the provided online link.

General Info

Place of Performance

MD, USA

Set-Aside

Small Business Reserve

Documents

2
DOCX, High priority: read this firstrfq
High
XLSX, High priority: read this firstspecifications
High

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyMaryland Secretary's Office
Contacts1 person available
OfficeN/A
Organization / AgencyMaryland Secretary's Office
Office AddressN/A
Contacts
Samuel MURRILL

Full Description

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ADOBE - ROBOHELP + SIGN LICENSE RENEWAL - FY25

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Miguel
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Keith Deutsch
Christine

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