After Hours Answering Services For Faciliity And Water Departments

The City of Scottsdale has issued a solicitation for sealed proposals to provide after-hours answering services for its water and facilities management departments. The contract aims to ensure that customers experiencing water or sewer issues outside of normal business hours can receive prompt assistance, thereby maintaining service continuity and customer satisfaction. The project is set to have a contract value ranging from $50,000 to $150,000, reflecting the scope and scale of the required services. The solicitation, identified as number 26RFP011, was posted on August 12, 2025, with a response deadline of September 15, 2025. Interested vendors are directed to submit their responses through the City of Scottsdale’s electronic procurement portal, following detailed instructions provided in the formal solicitation document. The contract emphasizes compliance with procedural requirements, including mandatory pre-submittal conference attendance and adherence to the submission guidelines outlined in the City’s formal instructions. The project is managed under the NAICS code 561421, which pertains to telephone answering services, indicating the specialized nature of the service. The primary point of contact for inquiries is K. Shipman, reachable via email. This initiative is part of the City’s broader efforts to enhance operational responsiveness and customer service for essential water and facility services, ensuring that after-hours issues are addressed efficiently and effectively.