Agiloft Services and Support

The contract involves providing comprehensive change management and ongoing training support to promote user adoption of the platform. It includes maintaining and supporting existing integrations such as SAML, SMTP, Word/Outlook, Teams, and eSignatures, ensuring seamless connectivity and functionality. The scope also covers general platform configuration management, addressing issues related to roles, permissions, workflows, and system enhancements to support the evolving needs of the client. Additionally, the contractor will create and modify processes and background tables, expanding fields, rules, workflows, indexes, and layouts as required. Updating and adding new contract templates, along with providing guidance on best practices for using Agiloft, forms a key part of the support. The contract also emphasizes maintaining accurate system documentation with incremental updates, facilitating data imports for background and process tables, and setting up a Clause Library with initial clauses. Support for dashboards and reports includes making basic updates to widgets and search functionalities, while branding efforts involve customizing emails, reports, and the user interface with specific color schemes and logos. The overall contract value ranges from $500,000 to $2,000,000, with a primary point of contact being Olive Wallace Cohen, and it is intended for the Jacksonville office of the Florida SLED organization.