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This Government Contract opportunity from California was posted on July 20, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

AI/IVR Platform Configuration & Integration

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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AI Contract Overview

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The County of Riverside is seeking a contractor to configure AI and IVR platforms and integrate them with existing county systems including CRM and telephony infrastructure to ensure seamless interoperability. The contract is structured as a subcontract under NAICS code 541511 and requires the provider to tailor AI-driven voice and automated response systems to align with the county’s current technological ecosystem, enabling efficient communication and service delivery. The work is expected to focus on system compatibility, data flow optimization, and robust integration without disrupting ongoing operations. Responses are due by August 17, 2026, and the solicitation was posted on July 20, 2026. The contract does not specify a set-aside designation or organizational type requirement, and the place of performance details are not provided. Interested parties should submit proposals through the County’s public procurement portal at the provided link, ensuring alignment with technical specifications for integration and system functionality within the county’s existing infrastructure.

General Info

Configure and integrate AI and IVR systems with county CRM and telephony infrastructure for seamless interoperability.

Agency

California → County of RiversideView Agency

NAICS

541511 - Custom Computer Programming ServicesView NAICS

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of WMARC-490.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

AFTER-HOURS ARTIFICIAL INTELLIGENCE /INTERACTIVE RESPONSE SOLUTION SERVICES

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyCalifornia → County of Riverside
ContactsNo contacts available
OfficeN/A
Organization / Agency
California → County of Riverside
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

Show more
Configure AI and IVR platforms and integrate with existing County systems such as CRM and telephony infrastructure to ensure interoperability.

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