AI-Powered Student Engagement System Development & Integration

The contract seeks the development, configuration, and integration of an AI-powered system designed to enhance student engagement across multiple communication channels including chat, email, SMS, and voice. The system must maintain persistent conversation history to ensure continuity in interactions and enable proactive outreach to students based on behavioral patterns and institutional triggers. Seamless integration with the Ellucian Banner Student Information System is a critical requirement, ensuring the AI system can access and act upon real-time student data such as enrollment status, academic progress, financial aid alerts, and institutional communications. The solution must be scalable, secure, and compliant with institutional data governance standards while delivering personalized, timely, and context-aware responses across all touchpoints. The contract is structured as a subcontract under the University of North Georgia, with a posted date of May 11, 2026, and a response deadline of June 3, 2026. The NAICS code 541512 indicates the work falls under custom computer programming services. The place of performance and point of contact details are unspecified, but the system must be fully operational within the existing institutional ecosystem centered on Banner SIS. The agency, located in Georgia, is seeking a vendor capable of delivering a comprehensive, end-to-end AI solution that not only supports reactive communication but anticipates student needs and drives retention through intelligent, data-driven engagement strategies.