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Amendment Two - Amendment One - RFI# 02-114-26 Unified Communication and Collaboration (UCC) System

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02-114-26State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The State of Alaska Department of Administration, Division of Retirement and Benefits, is seeking information through RFI 02-114-26 from qualified vendors for a Unified Communication and Collaboration solution to support its Contact Center queues. The system must provide call queue management, skill-based routing, and integration with Microsoft Teams and Exchange Online, while maintaining strict PII compliance with standards such as GDPR, HIPAA, and CCPA. The solution will support up to 130 users across Juneau and Anchorage, specifically including 25 agents, 10 managers, and 3 administrators, with a requirement for call recording for up to 30 agents and an estimated monthly interaction volume of 12,000. Interested vendors are required to provide detailed capabilities, governance documentation, and benchmark costs. The current environment utilizes Genesys Interaction Client and Microsoft Teams Voice, and there is a stated preference for softphone functionality. All written responses must be submitted via email to Taylor Ladner at the Office of Procurement and Property Management by the extended deadline of April 20, 2026, at 2:00pm AKST.

General Info

Alaska seeks a PII-compliant Unified Communication solution for 130 users by April 2026.

Agency

State of Alaska → Administration

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

AK, USA

Set-Aside

NONE

Documents

3

Amendment One to RFI# 02-114-26 Unified Communication and Collaboration System

PDF, High priority: read this firstamendment
High

Amendment Two to RFI# 02-114-26 Unified Communication and Collaboration System

PDF, High priority: read this firstamendment
High

RFI# 02-114-26 Unified Communication and Collaboration System

PDF, High priority: read this firstrfi
High

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Organization & Contact Information

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AgencyState of Alaska → Administration
ContactsNo contacts available
OfficeN/A
Organization / AgencyState of Alaska → Administration
Office AddressN/A
ContactsNo contact information available

Full Description

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Amendment Two issued - see pdf.
Amendment One issued - see pdf: Due Date is Changed to: April 20, 2026.
The State of Alaska, Department of Administration (DOA), Division of Retirement and Benefits (DRB) is seeking information from qualified vendors capable of providing a Unified Communication and Collaboration (UCC) solution for DRB’s Contact Center queues.
For more detail, please find attached pdf.
Interested parties must submit a written response by April 20, 2026, at 2:00pm. AKST. Responses must be submitted via email to the address below.
All questions must be directed to the person listed below in writing via email.
Taylor Ladner Department of Administration Office of Procurement and Property Management Email: contact@example.gov.

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