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AMOC iDirect iSupport

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This contract involves the renewal of iDirect Premium iSupport for the Air and Marine Operations Center to maintain mission critical bi-directional data paths to air assets. The support program provides 24x7x365 technical services, software updates, extended hardware warranties, and advanced replacement for hub components within the continental United States. Additional services include remote managed upgrade support, annual onsite network health checks, and security support through SCAP and Shield services. The scope of work covers specific iDirect equipment including a Model 15152 Unlimited Hub, various line cards, NMS or PP servers, hub switches, and TRANSEC components. This requirement is being managed by Customs and Border Protection under the Department of Homeland Security with performance located in Riverside, California. The acquisition strategy specifies competition via NASA SEWP, prioritizing HUBZone firms followed by a small business set-aside if necessary.

General Info

iDirect Premium iSupport renewal for Air and Marine Operations Center in Riverside, California.

Agency

Department of Homeland Security → Customs And Border Protection

NAICS

517410 - Satellite Telecommunications

Place of Performance

Riverside, CA, USA

Set-Aside

HZC

Documents

0

No documents available

Documents will appear here when they are available.

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Timeline

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Organization & Contact Information

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AgencyDepartment of Homeland Security → Customs And Border Protection
Contacts2 people available
OfficeN/A
Organization / AgencyDepartment of Homeland Security → Customs And Border Protection
Office AddressN/A
Contacts
Lovie Cason
contact@example.gov
+1 (555) 000-0000
David HarrodSmall Business Specialist/APFS Coordinator
contact@example.gov
+1 (555) 000-0000

Full Description

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The contractor shall renew iDirect Premium iSupport as identified below
The Premium Service Program is designed for customers who require mission critical operational support. Without this communications network, the AMOC would lose bi-directional data paths to the air assets.
The Premium Service Program provides the following features:
• 24x7x365 Technical Services Support • Access to major and minor software releases • Access to software service releases, updates and technical bulletins • Extended Warranty on Chassis and Line Cards • Advanced Replacement for Hub Components (Continental United States (CONUS only) • 10-day response for warranty repairs (CONUS; non aero remotes only) • Remote managed upgrade support • Onsite annual network health check (CONUS only) • Security Content Automation Protocol (SCAP) Support Services • Shield – Remote IA Support services – iDX 4.2.2 and above required AMO requires continued maintenance of existing iDirect devices already installed at the AMOC and in air assets. iDirect Equipment, manufactured by iDirect, included in this support also extends the warranty for the hardware assets
Line 10: iDirect iSupport Part Number Description Serial Number Quantity K0000084-0004 002835-KITHUB MODEL 15152 5IF GIGE UNRESTRICTED220VACRCM-PPS 2835 1 15152 Unlimited Hub - (Qty 1) DLC-T Line Card - (Qty 4) DLC-R Line Card - (Qty 8) NMS or PP Server, R640 - (Qty 4) 15152 Hub Switch - (Qty 2) PP TRANSEC - (Qty 2) DLC-R 4CH TDMA - (Qty 8) DLC-R 1CH TRANSEC - (Qty 8) DLC-R 4CH TRANSEC - (Qty 8)
Acquisition Strategy: Compete via NASA SEWP - Hubzone then SB set-aside if no bids

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