This Solicitation opportunity from Texas was posted on June 13, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Annual Contract For Managed Services - Dir
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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The San Antonio Water System (SAWS) is seeking qualified vendors to provide managed services for its SailPoint Identity Security Cloud (ISC) environment, focusing on ensuring secure and reliable identity governance and access management operations. The contract, valued between $90,000 and $110,000, is set for one year starting August 1, 2025, with options to renew for three additional years. Vendors must be authorized SailPoint Managed Service Providers (MSPs) and possess a Texas Department of Information Resources (DIR) contract number to qualify. The scope includes remote application support, lifecycle management, configuration of certification campaigns, and collaboration with software manufacturers, all aimed at enhancing operational efficiency and compliance with internal and external standards. Bidders are required to submit their quotes by July 7, 2025, with responses valid for 90 days, and are encouraged to submit electronically to streamline the process. The contract emphasizes strict adherence to service level agreements (SLAs) across different priority levels, with response and resolution times clearly defined. Staffing must include technical account managers, application leads, and support personnel to ensure comprehensive coverage. The contract also mandates compliance with SAWS security policies and requires vendors to demonstrate experience with SailPoint ISC, providing ongoing remote support, performance metrics, and participating in quarterly reviews. For technical support during the bidding process, vendors can contact Ion Wave's Customer Success Team.
General Info
Place of Performance
TX, USASet-Aside
Documents
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Timeline
Submission Closed
Organization & Contact Information
Full Description
SAWS requests that all pricing furnished include delivery/freight (i.e., F.O.B. Destination). Each item listed shall be awarded to the bidder providing the overall lowest qualified bid, base year and extensions considered, if applicable. SAWS reserves the right to award this RFQ to one source. Terms and conditions of this RFQ and resultant contract shall be in accordance with DIR. Bid responses received from vendors that do not have an active DIR will be deemed as non responsive and will not be considered for award. DIR REQUIRED
Electronic quotes can not be accepted after the specified date/ time. Quotes received late will not be considered in the evaluation.
SCOPE: The San Antonio Water System is soliciting quotes for a qualified vendors to provide managed services for its Identity Governance & Administration and Access Management systems, specifically SailPoint Identity Security Cloud (ISC). This initiative supports SAWS’s goal to enhance operational efficiency and ensure secure identity lifecycle management. SAWS anticipated budget for this managed services engagement is $100K. Vendor must be a SailPoint Authorized MSP and provide a Texas DIR contract number.
- Ensure reliable and secure operation of SailPoint ISC environments (Development, Production). - Supplement internal IT teams with expert managed services. - Maintain compliance with internal IT policies and external regulatory requirements.
The selected vendor will: - Provide remote managed operations and support services. - Configure new certification campaigns. - Support operations including application administration, break/fix support, advisory services, and feature enhancements. - Maintain lifecycle management processes and certification campaigns. - Provide Level 2+ support and collaborate with software manufacturers. - Participate in quarterly service reviews and provide performance metrics.
Vendor Requirements: - Proven experience with SailPoint ISC and ability to deliver services remotely. - Must be a SailPoint authorized Managed Service Provider (MSPs). - Must provide Texas Department of Information Resource Contract - Compliance with SAWS Network Access Security Policy or equivalent. - Provide designated technical and account management staff.
Vendors must meet the following SLA targets: - P1 (Critical): Response in 30 mins, resolution within 4–8 hours. - P2 (High): Response in 30 business mins, resolution within 12–24 business hours. - P3 (Medium): Response in 2 business hours, resolution within 3–5 business days. - P4 (Low): Response in 4 business hours, resolution within 21 business days.
Staffing Expectations: - Application Consultants - Technical Account Manager - Application Team Lead - Director of Managed Services - Account Manager
This contract will be for one (1) year CONTRACT TERM: AUGUST 1, 2025 TO AUGUST 1, 2026 with three (3) one (1) year renewal options to renew.
Bid must be valid for 90 days.
We highly recommend online submission. This expedites the process and reduces errors for both buyer and supplier.
For technical assistance, please contact Ion Wave's Customer Success Team: +1 (555) 000-0000 x 4 or email contact@example.gov.
To report suspected ethics violations impacting the San Antonio Water System, please call +1 (555) 000-0000.
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