Annual Software, Hardware and Mobile App Maintenance and Support for RouteMatch Software Application for the Ocean County Department of Transportation Service (Ocean Ride) No. II

The Ocean County Board of Commissioners is seeking proposals from qualified firms to provide comprehensive maintenance and support services for the RouteMatch Software Application used by the Ocean County Department of Transportation Service, also known as Ocean Ride. The contract aims to cover annual software, hardware, and mobile application support, ensuring the continued functionality and efficiency of the transportation management system. The solicitation, identified by number 19233, was posted on October 1, 2024, with a deadline for responses set for October 17, 2024. The project is classified under NAICS code 541511, indicating a focus on custom computer programming services, and the contract size is estimated to range between $500,000 and $1,500,000. The contract will be managed by the New Jersey organization, which encompasses various departments including Vehicle Services, Parks, Transportation, and Solid Waste, with Jennifer Bowens serving as the primary contact for inquiries. The procurement process involves detailed instructions for submitting responses, particularly emphasizing the use of DocuSign for completing required forms. Respondents are guided through a step-by-step process to ensure all necessary fields are filled, forms are properly signed, and documents are correctly uploaded back into the system to prevent data loss. The comprehensive instructions highlight the importance of completing each step carefully, including starting drafts, accessing questionnaires, signing electronically, and verifying that all signed documents are properly loaded to finalize submissions. The overall goal is to facilitate a smooth and accurate response process, enabling the county to select a capable firm for the ongoing maintenance and support of critical transportation software infrastructure.