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This Government Contract opportunity from Massachusetts was posted on September 27, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Ongoing Maintenance & Tiered Support (Tier 1–3)

Closed
State & Local

Contract Overview

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The Massachusetts Executive Office of Education is seeking a subcontractor for Ongoing Maintenance and Tiered Support, covering Tier 1 through Tier 3 services. This engagement focuses on providing comprehensive post-deployment technical support, which includes system monitoring, the resolution of software bugs, and the implementation of minor system enhancements to ensure operational stability. The opportunity was posted on September 27, 2024, with a response deadline of October 21, 2024. Classified under NAICS code 541511, the contract requires the provider to adhere to defined service level agreements to maintain the performance and reliability of the agency's technical infrastructure.

General Info

Documents

This scope was carved out of BD-25-1036-EDU02-EDU02-107956.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFQ 25ITS81MP01 For the EEC Family Portal and Case Management System

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyMassachusetts Executive Office of Education
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide post-deployment technical support under defined SLAs, including bug fixes, system monitoring, and minor enhancements.

Earlier notices in this NAICS code

Posted before this notice, open and closed

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