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Application Maintenance and Production Support Services

Active

State & Local

Response Deadline10/23/2026, 05:30:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Application Maintenance and Production Support Services subcontract focuses on providing ongoing operational support, incident management, and sustainment for managed application portfolios associated with Texas Higher Education Coordinating Board projects. The scope of work involves delivering Tier 2 and Tier 3 support to ensure operational stability, utilizing ITSM ticketing and observability tools to manage technical documentation and resolve incidents. All activities are performed in accordance with ITIL service management standards, with primary deliverables consisting of resolved incident tickets and detailed operational stability reports. This opportunity is categorized under NAICS code 541513 and is intended for prime contractors working with the Texas Higher Education Coordinating Board. The solicitation was posted on October 2, 2026, with a response deadline of October 23, 2026. Interested parties can find further details through the Texas SmartBuy portal.

General Info

Agency

Texas Higher Education Coordinating Board

NAICS

541513 - Computer Facilities Management Services

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 781-6-CB-20.

The full solicitation package (6 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Managed Services – College and Career Advising

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Timeline

PostedOct 2

subcontract

Response DeadlineOct 23

Submission deadline

Response Deadline

10/23/2026, 05:30:00 AM UTCin 20 days

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Organization & Contact Information

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AgencyTexas Higher Education Coordinating Board

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas Higher Education Coordinating Board

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs ongoing operational support, incident management, and sustainment of managed application portfolios for prime contractors on Texas Higher Education Coordinating Board (THECB) projects. Provides Tier 2/3 support, maintains operational stability, and manages technical documentation using ITSM ticketing and observability tools. Follows ITIL service management standards. Delivers resolved incident tickets and operational stability reports.

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