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Application Managed Services (O&M)

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Application Managed Services (O&M) subcontract provides critical operational support, monitoring, and user assistance for prime contractors working on projects for the Administrative Office of the U.S. Courts within the Judicial Branch. The scope of work includes application administration, incident response, and Tier 2 and 3 user support escalation. A key security requirement is the mandatory reporting of PII and SPII security incidents to the Security Operations Center within one hour of discovery. Based in Washington, DC, the contractor is responsible for maintaining overall system stability and delivering detailed monthly service reports. This effort falls under NAICS code 541519 and is managed through the Procurement Management Division of the AOUSC.

General Info

NAICS

541519 - Other Computer Related Services

Place of Performance

Washington, DC, 20544, USA

Set-Aside

NONE

Documents

This scope was carved out of USCA27R0009.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

JURY MANAGEMENT SOLUTION (JMS) SYSTEM

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Organization & Contact Information

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AgencyThe Judicial Branch → Aousc-Procurement Management Division
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides operational support, monitoring, and user assistance for prime contractors on Administrative Office of the U.S. Courts projects. Performs application administration, incident response, and Tier 2/3 user support escalation, including reporting PII/SPII security incidents to the SOC within 1 hour. Delivers monthly service reports and maintained system stability.

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