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Application Support and Maintenance (ASM) Provider

Active
International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Documents

This scope was carved out of rf_x_20542.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Regional Economic Analysis Tool (REAT)

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Organization & Contact Information

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AgencyGovernment of Ontario → Rural Affairs
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs ongoing technical support, incident management, and system monitoring for prime contractors on Rural Affairs projects. Implements incident management protocols, performs user usage monitoring, and manages account administration with a 3-business-day turnaround. Provides general solution maintenance per ITIL standards. Delivers usage reports and incident logs.

Similar Contracts

Same NAICS industry code

NAICS: 541513
New
International
ICT Managed Service Partner
Solicitation # 2026/S 000-096689
The Lincoln Anglican Academy Trust is seeking a single partner to provide a fully outsourced ICT managed service for a 60-month term from April 1, 2027, to March 31, 2032. The contract has a maximum value of 2.5 million pounds and aims to ensure continuity of service while supporting a major investment in a Trust-wide 1:1 mobile device scheme, estimated at approximately 2,500 Apple iPads over five years. The scope of work includes a core managed service with a 52-week-a-year service desk, on-site staffing, strategic ICT advice, infrastructure management, and cybersecurity readiness. Additionally, the provider will be responsible for the procurement, repair, and replacement of mobile devices, as well as providing accredited CPD and training on Apple devices and educational applications like Showbie. The procurement follows a two-stage competitive flexible procedure, beginning with a Pre-Qualification Questionnaire and followed by an Invitation to Tender for shortlisted suppliers. Award decisions will be based on a weighted score of 70 percent quality and 30 percent price. Eligible bidders must demonstrate at least five years of experience in the schools education sector and maintain an annual turnover of at least 2 million pounds. Mandatory insurance requirements include 5 million pounds each for Public and Employer's Liability and 2 million pounds for Professional Indemnity. Suppliers must also register on the Central Digital Platform and provide evidence of robust health, safety, and quality standards.
Lincoln Anglican Academy Trust

POSTED

about 22 hours ago

DEADLINE

N/A
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Miguel
Hillary
Keith Deutsch
Christine

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