Armed Guard Services for the SSA Albuquerque Teleservice Center (AQTSC)

The Social Security Administration Office of Acquisition and Grants issued solicitation SSA-RFP-09-1029 for comprehensive armed guard services at the Albuquerque Teleservice Center and its leased parking garage in Albuquerque, New Mexico. This contract, designated as a 100 percent HUBZone small business set-aside, covers a base period from August 1, 2009, to July 31, 2010, with options for seven additional years. The primary objective is to maintain a secure environment for government employees and citizens through the provision of qualified armed security personnel, including shift supervisors, fixed post guards, control center operators, and rovers. Contractor personnel are subject to rigorous training and qualification standards, including a basic instruction plan covering emergency medical procedures, firearm safety, and crime response, as well as a specific handgun qualification course requiring a minimum score of 80 percent. Additionally, all armed guards must annually certify compliance with the Lautenberg Amendment regarding domestic violence convictions. The government provides an initial eight hours of site-specific orientation, while the contractor is responsible for ongoing training and supervisory leadership development. Performance is monitored via a Quality Assurance Surveillance Plan focusing on service quality, timeliness, business relations, and customer satisfaction. Compensation for covered employees is governed by Service Contract Act Wage Determination CBA-2007-1305, incorporating a collective bargaining agreement for Bernalillo County.