Armored Couriers

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. The solicitation is issued as a Request for Proposal (RFP) 2032H5-19-R-00006. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular (FAC) 2019-03, effective July 12, 2019. This acquisition is being conducted as full and open competition on an unrestricted basis, and the North American Industrial Classification System (NAICS) code for this acquisition is 561613 (Armored car services). The Government anticipates awarding a Firm Fixed Price Contract with a Base Year plus Four One-Year Option periods. A list of the contract line items, quantities and units of measure, the description of the requirement, dates and place(s) of performance are listed below. Provisions and clauses 52.212-1, 52.212-2, 52.212-3, 52.212-4 and 52.212-5 and addenda to these provisions and clauses are applicable to this acquisition and are identified in Section III below. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Sections included in this Solicitation: SECTION I - INSTRUCTIONS TO OFFERORS SECTION II - PERFORMANCE WORK STATEMENT SECTION III - CLAUSES AND PROVISIONS SECTION IV - SUBCONTRACTING SECTION V - PRICING (CLIN STRUCTURE) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ SEPARATE ATTACHMENTS A - Field Assistance Receipt for Transport of IRS Deposit B - Treasury Assistance Center Locations C - Courier's Additional Disclosure Statement (CADS) D - SAMPLE - Courier Deposit Access List (CDAL) E - Subcontracting Plan Outline F - Past Performance Questionnaire G - CLIN Structure ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ SECTION I - INSTRUCTIONS TO OFFERORS I. INTRODUCTION The government anticipates awarding a firm fixed priced contract. The NAICS Code for this solicitation is 561613 - Armored Car Services. II. PROPOSAL INSTRUCTIONS Provide a proposal in accordance with the Performance Work Statement and the Attachments. Your proposal shall include a cover page which should include the following information: Company size _____________ Employees Business size: (i.e Small, Small Disadvantaged, Women-owned, Hubzone, Veteran-owned, Large) Point of Contact (Name and Title) Company Name Company Address Telephone Number Email Address Company Website (if applicable) Taxpayer Identification Number DUNS Number Place of Manufacturer for each supply item proposed (if applicable) Questions regarding this solicitation shall be received by electronic format and emailed to danielle.m.donaldson@irs.gov, NO LATER THAN July 31, 2019 at 1:00 pm (Eastern). Please provide with your questions a reference to the section of the solicitation in question. Subject line shall read: Solicitation Questions RFP 2032H5-19-R-00006. Proposals are to be submitted no later than 1:00 PM (Eastern) on August 13, 2019. Your proposal must be submitted electronically to Danielle Donaldson via email Danielle.m.donaldson@irs.gov and Marcela Almeida via email Marcela.A.Almeida@irs.gov. Any requests for any information concerning the RFP should be referred to Danielle Donaldson via email. All email requests should reference the RFP number listed above. The proposal submitted shall include the following volumes: Volume I - Technical Approach Volume II - Past Performance Volume III - Pricing All written material submitted for the Technical factor shall be no longer than 15 pages (single sided). All written material shall be submitted in 10 point Times New Roman Font, single spaced, and shall have 1'' margins left and right. Past performance references shall be submitted on the attached Past Performance Questionnaire (See Attachment F). Past performance questionnaires do not count in the page count. III. EVALUATION FACTORS Description of Risk Ratings The risk ratings assess the risks and weaknesses associated with each Offeror's proposed approach to performing the requirements stated in the PWS. One overall Risk rating will be assigned to each Proposal. "Low Risk" - Offeror is more likely to succeed than fail. "Medium Risk" - Offeror is equally likely to succeed or fail. "High Risk" - Offeror is more likely to fail than succeed. Proposal Attributes A "significant strength" is an attribute of the offeror's proposal that exceeds the specified performance or capability requirements in a way that is substantially beneficial to the government. A "strength" is an attribute of the offeror's proposal that exceeds the specified performance or capability requirements in a way that is beneficial to the government. A "weakness" is a flaw in the proposal that increases the risk of unsuccessful contract performance. A "significant weakness" in the proposal is a flaw that appreciably increases the risk of unsuccessful contract performance. A "deficiency" is a material failure of a proposal to meet a Government requirement or a combination of significant weaknesses in a proposal that increases the risk of unsuccessful contract performance to an unacceptable level. A proposal with a deficiency cannot be found eligible for award. Factor 1: Technical approach The proposal shall describe the offeror's understanding of the requirements as described in the PWS. Adjectival Rating for Factor 1 "Excellent" - The proposed technical solution outlines an effective, efficient, and achievable approach for meeting requirements as defined in the PWS. The proposal's strengths significantly outweigh any weaknesses, if any, in a manner that will significantly benefit the government. There are no significant weaknesses and no deficiencies. The risk of unsuccessful contract performance is very low. "Good" - The proposed technical solution outlines an effective, efficient, and achievable approach for meeting requirements as defined in the PWS. The proposal's strengths outweigh any weaknesses in a manner that will benefit the government. There are no significant weaknesses and no deficiencies. The risk of unsuccessful contract performance is low. "Satisfactory" - The proposed technical solution outlines an achievable approach for meeting requirements as defined in the PWS. The proposal's strengths, if any, are balanced out by weaknesses. There are no deficiencies. The risk of unsuccessful contract performance is low to moderate. "Marginal" - The proposed technical solution outlines a marginally achievable approach for meeting requirements as defined in the PWS. The proposal's weaknesses outweigh any strengths. The proposed solution has no deficiencies. The risk of unsuccessful contract performance is moderate to high. "Unsatisfactory" - The proposed technical solution fails to demonstrate an achievable approach for meeting all of the requirements defined in the PWS. The proposal contains a deficiency or multiple significant weaknesses that present an unacceptably high risk of performance failure. Proposal is unawardable. Factor 2: Past Performance The Government will evaluate Offerors' relevant past performance managing contracts similar in size, scope, and complexity to that contemplated by the solicitation. Past performance is relevant when an Offeror has been confronted with the kinds of challenges and risks contemplated by the solicitation. For the past performance to be considered relevant, it must have been performed within the past three (3) years. The more similar an Offeror's past performance is to the solicitation requirements, in terms of size, scope, and complexity, the more relevant it will be considered. Offerors shall submit no less than three (3) relevant examples of past performance that relates to the services requested in the PWS. (See Past Performance Questionnaire - Attachment F) Evaluation of past performance will be based upon the completed questionnaires obtained from the references identified by the Offerors and/or the past performance information contained in the Contractor Performance Assessment Reporting Systems (CPARS). The Government can consider information about Offerors' past performance information from any source and is not restricted to information obtained from the past performance questionnaires, references, or the past performance database. Adjectival Rating for Factor 2 "Excellent" - Highly relevant past performance record involving contracts similar in size, scope, and complexity to the solicitation requirements. Performance significantly and consistently exceeds contract requirements to the customers benefit. There were no quality, cost or schedule issues identified. Risk to successful performance is very low. "Good" - Relevant to highly relevant past performance record involving contracts similar in size, scope, and complexity to the solicitation requirements. Performance meets all contractual requirements and exceeds some to the customers benefit. Any performance problems identified were minor and resolved through the contractor's effective correction actions. Risk to successful performance is low. "Satisfactory" - Relevant or highly relevant past performance record involving contracts of similar size, scope, and complexity to the solicitation requirements. Performance meets contractual requirements, but some performance problems identified raise doubt as to whether contractor will be able to successfully perform the proposed effort. Risk to successful performance is moderate. "Unsatisfactory" - May have a relevant past performance record involving contracts similar in size, scope, and complexity to the solicitation requirements, however, performance does not meet contractual requirements and recovery is not likely in a timely or cost effective manner. The contractual performance of the element contains serious problem(s) for which the contractor's corrective actions appear or were ineffective. There is an unacceptably high risk that the contractor will not successfully perform. Proposal is unawardable. "Neutral" - In the case of an offeror without relevant past performance or for whom information on past performance is not available; the offeror may not be evaluated favorably or unfavorably. The absence of relevant present and past performance information will result in the assignment of a neutral rating. The contractor has little or no recent/relevant past performance upon which to base a meaningful performance risk prediction. Factor 3: Price The offeror shall submit their price based on the CLINs listed in the CLIN Structure in Attachment Section IV. For purpose of evaluation, the evaluated total price shall include the base period, all option periods, to include the option under FAR 52.217-8. Cost/Price will be evaluated, but will not be assigned an adjectival rating, or scored. The Government will evaluate proposed cost/prices to determine if the cost/prices are fair and reasonable, reflect a clear understanding of the requirements, and are consistent with the Offeror's technical proposal. The cost/price evaluation may also include an evaluation of the Offeror's price for the purpose of assessing the risk inherent in the Offeror's approach. Proposals may result in a determination of unacceptability or lower evaluation, if they are (1) unrealistic in terms of either technical or cost/price; (2) indicative of failure to comprehend the complexity and risk associated with the solicitation requirements; (3) reflective of a lack of competence; or (4) indicate an inherent performance or cost risk weakness in the approach. The contracting officer will evaluate prices using the policies and methods in FAR 15.4. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ SECTION II - PERFORMANCE WORK STATEMENT Secure Courier Services/Smart Safes 1. Background The Internal Revenue Service intends to purchase a combination of reliable and secure smart safes, and armored professional courier service, to deliver cash remittances up to a maximum of 100 IRS Taxpayer Assistance Centers (TACs) located throughout the United States. Services may include installation and removal of smart safes. The cash funds collected from tax payments via the smart safe must be safely transported to a designated depository. The vendor shall be able to provide secured courier service for special pickups (if applicable). The special pickups shall not be stored in the TAC overnight or over the weekend. The successful vendor shall be able to provide both services and if not, be able to partner with subcontractors or create teaming arrangements to substantially meet the business requirements of the IRS under this solicitation 2. Objectives The goal of this procurement is to establish a safe and uniform process for delivering cash from IRS TACs to a Treasury General Account (TGA) bank's cash vault. The use of secure courier services will enable the funds to be safely transferred and accounted for. Because there are centers located throughout the country, it is imperative that the vendor selected for contract award be able to cover all of the tax centers on a nationwide basis. In order to create an effective process for the transfer of these funds, the successful vendor(s) shall collectively be able to supply smart safes and secure courier services for all given locations. The vendor shall allow the IRS the flexibility to convert locations from Secure Courier to Smart Safe services and vice versus and add or remove centers at no additional cost, if needed. Deinstall fees shall not be assessed when a safe is returned. The secure courier service will pick up cash receipts and the deposit form (Form 10160 -A - See Attachment A) at the TAC by close of business. The shipments will be picked up from: (TAC Addresses - See Attachment B) Delivery will be to a TGA bank/cash vaults in sufficient time to allow for same day credit. Listing of vaults will be available to awardee. (Form 10160-A (See Attachment A) will accompany all courier pickup bags. The courier will have the Form signed and dated at the cash vault at the time of deposit. The signed and dated Form 10160 - A will be given to the IRS the next business day at the IRS location. 3. Scope IRS is seeking a vendor to provide armored professional Secure Courier and Smart Safe services for TAC locations nationwide. The Contractor shall provide all personnel, supervision, transportation (secure vehicles), and labor (armed professional guards/drivers) necessary to perform the driving, pick-up, and delivery of cash from the TAC location and to the specified TGA bank locations. Courier access will be limited within TAC premises. All deposits for pickup by the courier will be delivered by TAC personnel or courier will be escorted by TAC personnel to a designated point for transfer. 4. Contractor Responsibilities The contractor will provide: SECURE COURIER SERVICES/SMART SAFES All contracted employees of Contractor who will be providing service for Center must understand and adhere to the following language: As an independent contractor, (courier contractor name), I fully understand that much of the information that is provided to (courier contractor name) and its employees is privileged and administratively restricted under the provisions of the Privacy Act of 1974 and the Internal Revenue Code (IRC) Sections 6103, 7213 and 7431. The Privacy Act, the Safeguards, and the Criminal/Civil Sanctions paragraphs specify (courier contractor name) responsible and liable regarding disclosure of this information. At the expiration of (courier contractor name) contract with the Center, (Courier contractor name) is required to return all documents in its possession to the Center by 4:00 PM the next business day. All personnel, supervision, transportation (secure vehicles), and labor armed professional guards/drivers) necessary to perform the driving, pick-up, and delivery of cash from and to the specified locations. All personnel shall have the skills, knowledge, and training to satisfactorily perform the services required. Contractor will be responsible for training, providing uniforms, equipping, supervising, and discharging employees. - Proposed route structure and estimated times of arrival for each scheduled location - Proposed approach for verifying and recording deposits - Names and phone numbers of personnel to be contacted for cancellations and in emergencies, as well as for information - Identification procedure for Contractor's employees; a listing of all employees assigned to the requirement and their certifications for carrying firearms - Disaster Contingency Plan ("Plan"). The Plan must address what alternative actions Contractor will implement to fulfill its obligation in the event of employee strikes, inclement weather, natural disaster, traffic accident and unforeseen events. The IRS POC will approve/reject the Plan within 15 calendar days of submission. If not approved, the IRS POC will notify the Contractor as to the areas of the Plan that are unacceptable. Changes and resolution shall be achieved through mutual agreement between IRS and Contractor. Disaster Contingency Plan, to include alternative actions in cases of inclement weather, natural disaster, traffic accidents, employee strikes, or other unforeseen events - Pickup of cash in a concealed and locked bag from TACs and delivery of bags to TGA banks/cash vaults. - Provide secured courier service for special pickups (if applicable). The special pickups shall not be stored in the TAC overnight or over the weekend. - Return of the signed Form 10160 - A to the IRS the next business day. - Services may include installation and removal of smart safes. The Contracting Officer Representative is authorized to request a temporary deviation from service via email without a modification to the agreement and will notify the Contractor when service is to resume via email. - Contractor shall allow the IRS the flexibility to convert locations from Secure Courier to Smart Safe services and vice versus and add or remove centers as needed without additional cost. Deinstall fees shall not be assessed when a safe is returned. - Contractor shall allow the IRS the flexibility to change the frequency See Attachment B) of pick-ups as needed without additional costs. - The Contractor shall not initiate overtime fees. For the purpose of this contract, Premise Time shall begin at the time the courier enters the TAC and ends when the courier leaves the TAC. The Courier will notate both events on the Courier log located in the TAC. This charge shall not exceed $3.00 per pickup. The vendor shall furnish the courier log for each TAC. - The IRS shall have the flexibility to allow other Business Units within the Agency to utilize the armored professional courier service for cash pickup deposits as needed up to five (5) times a year. - The Courier Services must provide proof of bonding, licensing, and insurance for employees designated to transport Internal Revenue Service deposits and/or requiring access to Internal Revenue Service sites. - Satisfy the requirements for a Low Risk Investigation conducted by IRS personnel. The investigation shall include, but not limited to, a FBI fingerprint and name check, as defined 10.23.2. A copy of this IRM is available upon request. - Must be a U.S. citizen or have lawful permanent resident status, and (ii) fluent in the English language. - Have the necessary certification for carrying firearms throughout the period of performance. (Certifications to carry firearms for all designated couriers shall be provided to the IRS Point Of Contact (POC) within five (5) days of receipt of award.) - Have the necessary certification for guard licenses throughout the period of performance. (Certifications for all designated couriers shall be provided to the IRS POC within five (5) days of receipt of award.) - If immediate family members are employed as Couriers for the same Service, these employees must complete the Courier's Additional Disclosure Statement (CADS) [See Attachment C for sample] - Ensure CADS be completed by each courier employee on Courier Deposit Access List (CDAL) [See Attachment D]. CADS shall include: o Name(s) and relationship(s) of all family members (regardless of residence) who perform courier duties. If no other family members perform courier duties, write "NONE" in large letters in the space where family member's name(s) are to be shown on the CDAL. The Government has broad authority to interpret the scope of "immediate family" in this context. Generally, immediate family members' refer to parent, spouse, child, step-child, foster child, step parent, half siblings, siblings, and foster parent. However, when couriers who are related, the definition of "immediate family" may be broadened and prohibitions extended to include others (e.g., grandchildren, sons-in-law, daughters-in-law, first cousins, and other second generation family members). o Printed or typed name of the Courier. o Signature of the Courier. o Signature and date of Contractor's authoring official. o CADS shall be updated annually from date of receipt of contract or when a change of status occurs. - Develop a Quality Assurance Plan - Provide IRS POC and Center with the CDAL. (Updated CADS shall be attached to CDAL.) CDAL shall be on Contractor's official letterhead signed and dated showing the following information of Couriers designated to transport Internal Revenue Service deposits: a) Employee's Typed Name b) Employee's Title c) Employee's Signature d) Employee's Social Security Number e) Employee's Photograph (in color) - Ensure the CDAL and the CADS are current by notifying the IRS POC within 24 hours, by email: a) When a Courier who appears on the CDAL has been discharged from his/her duties. b) When a new Courier has been hired to provide the Services specified herein with the same information as required for the CDAL. c) When a Courier has experienced a change that will affect their relationship status. (The CADS must also be updated. - Provide each Courier with a printed and laminated identification card containing the following information that is consistent with the CDAL information provided to the agency a) Employee's Typed Name b) Employee's Title c) Employee's Signature d) Employee's Photograph e) Company Name - Ensure that all Couriers display (on their person) a picture identification card that clearly identifies them as authorized messengers for Contractor - Wear company logo uniforms - Provide IRS POC and Center with: a) Two (2) contacts (a primary and alternate) with all forms of contact information. Contacts must be reachable within all domestic time zones. b) 24-hour emergency contact information (name, telephone#, mobile #) available during Contractor's non-business hours. c) Contractor must notify the IRS POC within 24 hours of any change in contact persons and/or telephone numbers - Ensure on a continuous basis that: a) Two Couriers who appear on the CDAL are provided for each deposit pickup from the Center and delivery to the Depository. b) Designated Couriers are not related by checking their names against the CADS. c) The vehicle being used to transport deposits always be locked and secured whenever IRS data is contained within the vehicle until it reaches its destination. All IRS deposits must be transported within the locked area of a vehicle (such as the cab or trunk). "Locked area" does NOT include any container of any sort in the bed (back) portion of a pickup truck or any open bedded vehicle (with or without a camper shell) whether or not such shell or container is locked or otherwise secured. d) The vehicle always be under the supervision of one of the Couriers and never left unattended. - Ensure that vehicles provided for the purposes of satisfying the conditions specified herein meet the following requirements: a) The vehicles are armored, maintained in good condition, appearance and working order. b) The vehicles must be state-registered and meet the minimum safety standards of the licensing state. c) The vehicles must be steel framed and doors must be able to be secured from both inside and outside. d) The area of the vehicle in which the agency packages and/or containers are placed is clean, debris-free and without containers, materials such as canvas or plastic used to cover or protect articles, or other items. - Procure and maintain during the entire period of performance under this Contact to cover the costs to reconstruct a lost, stolen or destroyed deposit, the following required insurance coverage payable to the Internal Revenue Service: a) Comprehensive General Liability: $500,000 per occurrence b) Automobile Liability with the following amounts: $200,000 per person $500,000 per occurrence $20,000 per occurrence for Property damage c) Workmen's Compensation: As required by Federal and State worker's compensation and occupational disease statutes. d) Employer's Liability coverage: $100,000, except in states where worker's compensation may not be written by private carriers. e) Other as required by State Law. The Certificate of Insurance shall provide for at least thirty days written notice to the IRS CO by the insurance company prior to cancellation or material change in policy coverage. Other requirements and information are contained in the aforementioned insurance clause. - Provide to the IRS POC a Disaster Contingency Plan ("Plan"). The Plan must address what alternative actions the Contractor will implement to fulfill its obligation in the event of employee strikes, inclement weather, natural disaster, traffic accident and unforeseen events. The IRS POC will approve/reject the Plan within 15 calendar days of submission. If not approved, the IRS POC will notify the Contractor as to the areas of the Plan that are unacceptable. Changes and resolution shall be achieved through mutual agreement between IRS and Contractor. - Provide professional customer service (i.e. being able to address concerns, issues, and other administrative functions in a timely and professional manner). "Timely" for purposes of this contract means no later than close of next business day.) The IRS Point of Contact shall be able to contact the Contractor at any time, when contract work is in progress, to provide notices, reports, or requests from the Contracting Officer or his/her representative - Ensure the work be carried out in such a manner that there will be no interference with the proper execution of Government business. All persons employed in contract work shall, while on the premises, comply with all building regulations. 5. Deliverables and Due Dates Deliverables include: - Provide proof of bonding, licensing, and insurance prior to beginning work. - Provide CADS if applicable prior to beginning work. - Quality Assurance Plan is to be provided five (5) days after the kick-off meeting. - Usage Reports: The Contractor shall provide to the COR or make available monthly usage reports on the 30th of each month. These reports must be in Microsoft Word or "pdf" format and must include an itemized listing of each daily occurrence. The report must also include: A) the number of transactions completed since the last report. The first report will only identify the number of transactions since the machine's inception. B) The number of transactions initiated but not completed. The report must identify the reason for the machine's failure to complete these transactions. For example, the machine failed to complete five transactions due to a) power failure, b) transaction cancelled by user, and/or c) lack of: money, or receipt paper. C) The number of transactions completed to date. 6. Place of Performance Pickup and delivery will occur in accordance with the attachment B. The IRS will provide the courier with a list of authorized personnel (see Attachment B) to call if a pickup must be rescheduled. 7. Period of Performance The period of performance will consist of one Base Year and four (4) Option Years (see below). YEAR PERIOD OF PERFORMANCE Base Year September 1, 2019 through August 31, 2020 Option Year I September 1, 2020 through August 31, 2021 Option Year II September 1, 2021 through August 31, 2022 Option Year III September 1, 2022 through August 31, 2023 Option Year IV September 1, 2023 through August 31, 2024 8. Federal Holidays Unless specifically authorized in writing by the Contracting Officer, no services will be provided, and no charges will be incurred and/or billed to any order on this contract on any of the Federal Holidays or Executive Order (mandated by Congress or the President of the United States) listed below. New Year's Day Labor Day Martin Luther King Day Columbus Day Presidents' Day Veterans' Day Memorial Day Thanksgiving Day Independence Day Christmas Day 9. Signature Requirement Each TAC will maintain and have the courier sign a log indicating the date, time in, time out and the dollar amount of the deposit(s) to indicate receipt of the deposit pickup. If there is no deposit the courier shall still be required to sign in and sign out. The vendor shall furnish the courier log for each TAC. The IRS will provide the courier with a list of authorized personnel to call if pickup must be rescheduled. (To be provided upon Award) The contractor shall ensure the Form 10160-A is signed by the bank vault attendant and shall report to the IRS any banks that do not comply with this requirement. 10. Lateness and No Show Contractor shall notify the Center and Bank when a pick-up or delivery will be late due to unforeseen events, such as vehicle breakdown, accident or traffic. The notification must state the cause of delay and delivery status. 11. Accident/Theft/Destruction Courier(s) must notify the Center within one (1) hour of an accident or the theft, loss, or destruction of government property being transported. To ensure this notification can be made promptly, courier vehicles shall contain appropriate Center contact names/phone numbers. 12. Smart Safe Specification A free-standing unit, secured to the floor, which could be installed in government secure space and would automate the cash-handling process while providing secure out of reach storage. The basic aspects of functionality determined to be essential in order for the safe to meet our business needs include: - Acceptance of paper money and coins - Advance credit from Bank of all money and coins - Provides a receipt for the transaction - Handicap accessible; ADA compliant - Uninterruptible power supply which would allow a transaction to be completed in the event of a power outage - Cellular communication with vendor - Bulk Note Feeder that will take more than 30 notes at a time and hold more than 2400 bills. The most required and significant function of the smart safe is its ability to allow TAC employees to deposit their receipts into the safe and receive immediate authentication and verification of cash. The only acceptable method of communication to connect to the bank is Cellular which will avoid any telecommunication issues. 13. Support Services Needed are installation, configuration of equipment (if necessary), testing, minimal training and maintenance support. The safe must not have any additional capability than what is identified herein and therefore is considered a stand-alone machine. The Contractor must warrant that all hardware and output device manipulation, installation, configuration, testing and maintenance under this acquisition are at the highest level of operation in accordance with the original equipment manufacturer (OEM) and the original software manufacturer (OSM) specifications. The contractor must (1) manage the currency in the safe including tracking, removing, and auditing procedures, (2) add paper (receipt) as needed, (3) maintain and service the safe unit including any associated technical problems. The safe will not dispense currency to users. The entry ac...