This Combined Synopsis/Solicitation opportunity from Department Of Homeland Security was posted on April 3, 2018. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Aspect eWFM Maintenance

Awarded

70FB7018R00000022Federal

Submission Closed04/12/2018, 04:59:59 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541511

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AI Contract Overview

This proprietary contract, solicitation number 70FB7018R00000022, is a 12-month firm fixed price agreement between the Department of Homeland Security's Federal Emergency Management Agency and Aspect Software, Inc. The agreement covers the maintenance and training for the Aspect electronic Workforce Management (eWFM) v7.5 solution. Scope of work includes troubleshooting, repair, and diagnosis for various eWFM modules, including Core FST, Agent Productivity, Real-Time Adherence, Allocate, and Empower, as well as the CXP Pro System and AudioCodes Gateway hardware. Maintenance is to be performed remotely via VPN from 8 AM to 6 PM Central Time, Monday through Friday, excluding Texas NPSC public holidays. Aspect is required to provide a toll-free helpdesk for licensed end-users and a dedicated point of contact for maintenance issues within seven business days of the award. The contract includes software upgrades, bug fixes, and enhancements, with a requirement for Aspect to provide twelve months' notice regarding any End of Service Life Support. Additionally, the contractor must provide subscription-based training for up to 1,800 users via the Active Learning web-based portal, virtual instructor-led sessions, and onsite courses. The period of performance is 12 months after receipt of order, with performance based in Denton, Texas.

General Info

Agency

Department Of Homeland Security → Texas Npsc(txnp)

Contract Value

$240,095.83

NAICS

541511 - Custom Computer Programming Services

Place of Performance

FEMA 3900 Karina Lane, DENTON, TX, 76208, USA

Set-Aside

NONE

Awardee

ALVARIA, INC

Award Issued Date

04/10/2018, 12:00:00 AM UTC

Documents

eWFM MXS Statement of Work

31 pages · sow

High

Solicitation 70FB7018R00000022 - Aspect eWorkForce Management Software Maintenance and Training

rfp

High

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

PhaseAwarded

PostedApr 3

Combined Synopsis

AwardedApr 10

Contract was awarded

Submission Closed

04/12/2018, 04:59:59 AM UTC

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Organization & Contact Information

AgencyDepartment Of Homeland Security → Texas Npsc(txnp)

Contacts1 person available

OfficeDENTON, TX, 76208, USA

Organization / AgencyDepartment Of Homeland Security → Texas Npsc(txnp)

Office AddressDENTON, TX, 76208, USA

Contacts

MICHAEL L. YOUNGContracting Officer

contact@example.gov

+1 (555) 000-0000

Full Description

This is a combined synopsis and solicitation for Aspect eWFM Maintenance and Training performed by Aspect Software, Inc. The Aspect software used for the Federal Emergency Management Agency (FEMA) eWFM solution is proprietary and ONLY Aspect is authorized to sell the licenses to the government per previous market research and conversations with Aspect Software, Inc. FEMA's Recovery Technology Programs Division (RTPD) intends to procure via a follow-on contract 12-months of Aspect's electronic Workforce Management (eWFM) maintenance and training. Currently FEMA utilizes Aspect Software, Inc.'s eWFM v7.5 which was last upgraded in 2015. Aspect shall provide maintenance, troubleshooting, repair and diagnosis on the following Aspect eWFM modules and/or hardware: - eWFM CORE FST (Licenses: 2,500) - eWFM Agent Productivity Agent (Licenses: 2,500) - eWFM Real-Time Adherence Agent (Licenses: 2,500) - eWFM Allocate Agent (Licenses: 2,500) - eWFM Empower Agent (Licenses: 1,600) - eWFM eSchedule Planner IVR Port (Licenses: 24) - eWFM Administrator (Licenses: 20) - Virtual Schedule Attendant (VSA) - CXP Pro System (8 Port Production VSA Server) - AudioCodes Gateway Hardware for the CXP Pro (1) Aspect shall perform the maintenance remotely via VPN access 10 hours a day, 8 AM-6 PM central time, Monday through Friday, excluding recognized public holidays in the Texas NPSC (TXNPSC) locale. Aspect shall provide technical support by providing a toll free Helpdesk number. This number shall be provided to the Contracting Officer Representative (COR) within seven (7) business days of contract award. Aspect's Helpdesk must be available to FEMA end users to assist them in schedule changes, accessing the system, and general questions and assistance. The Helpdesk shall be available to all licensed end-users. In addition, problems may be reported by FEMA utilizing Aspect's website (www.aspect.com). Aspect shall provide a point-of contact, within seven (7) business days of contract award, for all maintenance related issues. The maintenance shall include software upgrades and update releases which may contain bug fixes, improvements, and enhancements. At no additional cost Aspect shall provide FEMA a CD of the applicable updates within five (5) business days of the releases. FEMA will install the upgrades, update releases, etc. Aspect shall provide a minimum notice of twelve (12) months on any End of Service Life Support for any software product supported on this contract. Aspect shall provide subscription based training for the eWorkforce Management. The subscription services provide for unlimited training through Aspect's Active Learning web-based portal, virtual instructor led training, and regularly scheduled onsite training courses at any Aspect facilities. The Contractor shall provide access and directions to the subscription training services within fourteen (14) calendar days of contract award. Workforce Management Education Agents Annual Subscription is for up to 1,800 users. The period of performance is 12 months ARO. This requirement is proprietary to Aspect Software, Inc.