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Asset ManagementHelpdesk Support

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Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Asset Management Helpdesk Support contract, managed by the Animal and Plant Health Inspection Service under the Department of Agriculture, establishes the MRP IT Technical Assistance Center to provide critical IT support for non-CEC supported customers. The scope of work includes managing System Authorization Requests for public users regarding VS health certificates and Farm Bill authentication applications, as well as handling premium software requests, audio visual scheduling, and loaner IT equipment for international travel. Additionally, the center provides essential emergency management support for High Path Avian Influenza. Operating under NAICS code 541513, the center maintains a high volume of activity, processing over 1,000 incidents per week with a consistent closure rate of 950 or more. This forecast was posted on April 22, 2026, with Marcus Brown serving as the primary point of contact and small business specialist for the requirement.

General Info

USDA APHIS contract for MRP IT Technical Assistance Center providing critical helpdesk support.

Agency

Department of Agriculture → Animal and Plant Health Inspection Service

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Not specified

Set-Aside

NONE

Documents

0

No documents available

Documents will appear here when they are available.

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Timeline

PostedApr 22

forecast

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Organization & Contact Information

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AgencyDepartment of Agriculture → Animal and Plant Health Inspection Service

Contacts2 people available

OfficeN/A

Organization / AgencyDepartment of Agriculture → Animal and Plant Health Inspection Service

Office AddressN/A

Contacts

MARCUS BROWN

contact@example.gov

MARCUS BROWN

contact@example.gov

Full Description

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The MRP IT Technical Assistance Center (MTAC) provides IT assistance for non-CEC supported customers. Support consists of System Authorization Request support of public users for VS health certificates Farm Bill and authentication applications to name a few. Coverage also includes premium software request audio visual scheduling emergency management support for High Path Avian Influenza (HPAI) and loaner IT equipment for international travel. On average the MTAC processes over 1000 incidents per week with an incident closure count of 950 or higher.

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