Automated Teller Machine Services

The City of Lubbock is soliciting proposals for the deployment and operation of up to five Automated Teller Machines (ATMs) within its facilities, with the contract set to begin upon formal approval and spanning a one-year base term with four optional one-year extensions that renew automatically unless terminated with 90 days’ written notice. Proposers must demonstrate significant corporate experience in similar ATM services, a technically sound and compatible system that integrates with existing City infrastructure, and a robust management plan outlining staffing, timelines, and oversight. Evaluation is based on a best-value trade-off approach, assigning points across financial proposal (25 points), corporate experience (20 points), system compatibility (15 points), technical approach (15 points), past performance (15 points), and management plan (10 points), with price being only one factor and not determinative. The contractor must ensure 24/7 remote monitoring, respond to outages within four hours, maintain monthly downtime below 5%, and replenish cash with $20 bills, adjusting levels during peak demand periods. PCI compliance is mandatory, and the contractor is responsible for all maintenance, compliance, and reimbursement for facility modifications. All proposal submissions must be made as a single-volume package through the Bonfire portal or delivered in hardcopy to the City’s Purchasing Office by May 14, 2026, at 2:00 p.m. local time. Offerors must disclose any conflicts of interest, certify they are not suspended or debarred, and affirm they have not offered or accepted bribes, with additional requirements under Texas statutes prohibiting contracts with entities doing business with Iran, Sudan, or designated terrorist organizations, and mandating a certification that the vendor does not boycott Israel. Subcontractors must meet the same qualifications as the prime offeror, and their use does not relieve the prime of full responsibility. Key personnel must be identified with resumes and time commitments, and individuals servicing ATMs on the secure side of the airport must obtain an airport security badge. The City retains audit rights, and all proprietary information must be marked as confidential. No federal entity identifiers like UEI or CAGE are required, though socioeconomic participation by historically underutilized businesses is encouraged but not mandated. All documentation becomes City property upon submission, and advertising or publicity requires prior written approval.