Automatic Door Maintenance, Repair, Replacement, and Inspect

The City of Austin is soliciting bids for comprehensive maintenance, repair, replacement, inspection, and modernization services for automatic doors across all city departments, encompassing motorized sliding and swinging doors used for pedestrian traffic. The work requires routine preventative maintenance, 24/7 emergency response with a two-hour repair commitment, and strict adherence to ANSI, ADA, ASME, NFPA, and UL standards, as well as all applicable federal, state, and local codes. Contractors must employ AAADM-certified technicians with at least five years of continuous commercial automatic door experience and provide three verifiable client references from the past five years. A 24/7 Single Point of Contact with decision-making authority and full contact details is mandatory, along with a permanent business address and 24/7 dispatch capability that excludes answering machines. The solicitation requires complete compliance with packaging and marking specifications, including clear labeling of contractor and city information, purchase order numbers, and container numbering, with all packaging costs borne by the contractor. Invoicing must be submitted electronically to department-specific email addresses and include itemized labor, material costs, and contract numbers, excluding taxes. The contract value is estimated at $450,000 based on repair parts and materials with a 25% markup, though other labor and service line items lack complete pricing data. The City will evaluate bids using a Lowest Price Technically Acceptable approach by default, applying a 5% discount for small businesses bidding at or below $500,000 and a 3% discount for those above $500,000 up to $50 million. Offerors must declare small business status or intent to subcontract with small businesses, and misrepresentation will result in disqualification or contract voiding. Additional requirements include submitting a certificate of insurance naming the City as additional insured with a minimum A.M. Best rating of B+VII and prohibiting overtime charges unless work occurs during non-regular hours with prior written approval. Submissions are accepted exclusively through the eResponse portal in Austin Finance Online by the deadline of August 27, 2026, and must include completed Offer and Acceptance forms, pricing, key personnel documentation, and all required certifications. The City reserves the right to award multiple contracts or activate a secondary contractor if the primary fails to meet service obligations.