B27-047-082903-0177-Zendesk Licenses

This post-award public notice details the procurement of Zendesk Enterprise Support Suite software licenses and AI add-ons for the Office of Personnel Management. The contract was awarded to Blue Streams Group LLC under the GSA Multiple-Award IDIQ Learning System Licenses vehicle, with a total contract value of 6,946,036.90 dollars. The acquisition is identified by contract number 47QACA25D0019 and task order 47QACA26F0513, falling under NAICS code 541519. The procurement was conducted as a brand name justification under RFO 16.507-4(a)(2) and RFO 16.507-7, citing that the items are peculiar to one manufacturer. The selection of Zendesk was justified by its FedRAMP authorization, its ability to integrate with existing OPM infrastructure, and its specific reporting and AI capabilities. This action was intended as a 100 percent small business set-aside and was managed by the General Services Administration's Office of Centralized Acquisition Services in Washington, DC.