This Government Contract opportunity from Government of Canada was posted on April 28, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Bilingual Technical Support and Help Desk Services

Closed

Canada

Submission Closed05/13/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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Selective Service System Website ModernizationThe Selective Service System is seeking a single Firm-Fixed-Price contract for the comprehensive modernization of its website under solicitation 90MC26R0004, issued as a commercial acquisition under FAR Part 12 and evaluated using negotiated procedures per FAR Part 15. This is a Total Small Business Set-Aside with NAICS code 541519, requiring offerors to be small businesses registered in SAM.gov and to submit electronic proposals via email by June 30, 2026, at 2:00 PM Eastern Time. Proposals must be structured into five volumes: Administrative, Technical, Past Performance, Price, and Contract Documentation, each with strict page limits and formatting rules, including use of Microsoft Excel for pricing and PDF for executable documents. The technical scope, detailed in the Statement of Work, mandates full redesign, migration, deployment, and long-term sustainment of the website with integration of AI conversational capabilities, cloud hosting on FedRAMP-authorized platforms such as AWS or Azure at a Moderate baseline or higher, compliance with NIST SP 800-53 controls, integration with federal identity systems like Login.gov and Entra ID, and delivery of a full System Security Plan and audit-ready documentation. Evaluation is driven by a pass/fail gate requiring at least a “GOOD” overall technical rating, with Factor 1—Technical Capability and Project Schedule—being significantly more important than all other factors combined, and non-price factors collectively more important than price. Award will be made through a best value trade-off process without discussions unless deemed necessary by the Government, making it critical for offerors to submit their strongest position upfront. Contract administration requires reporting to a designated Contracting Officer’s Representative who will oversee weekly status updates, content evaluations, and performance metrics, with deliverables subject to a 3% rejection rate threshold per quarter except for operational support which demands 100% success. Payment will be processed via Electronic Funds Transfer using SAM systems under FAR 52.232-33, with installment financing and payment to small business subcontractors governed by FAR 52.232-29, 52.232-30, and 52.242-5. The contract includes multiple option years extending through 2030, with one optional CLIN for an operations testing platform contingent on future funding and mission needs. Compliance requirements are extensive, including adherence to FAR clauses covering

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Information Technologies Department

POSTED

2 days ago

DEADLINE

in 12 days

AI Contract Overview

The contract involves providing ongoing bilingual technical support and help desk services specifically for the Courts Administration Service (CAS) staff. Services include troubleshooting and managing service level agreement (SLA)-based reporting to ensure that support standards are met efficiently. The work is to be conducted during regular business hours and is based in the National Capital Region (NCR). This subcontract, classified under NAICS code 541519, targets specialized IT support services and was announced in late April 2026, with a response deadline in mid-May 2026. It is issued by the Government of Canada's Courts Administration Service, emphasizing the need for bilingual capabilities to effectively serve Canada's diverse workforce. The contract does not specify any set-aside provisions or special eligibility criteria.

General Info

Provide bilingual technical support and SLA-managed help desk services for CAS staff in NCR.

Agency

Government of Canada → Courts Administration Service

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

National Capital Region (NCR), CAN

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed

PostedApr 28

subcontract

Response DeadlineMay 13

Deadline has passed

Submission Closed

05/13/2026, 07:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Courts Administration Service

ContactsNo contacts available

OfficeN/A

Organization / Agency

Government of Canada → Courts Administration Service

Office AddressN/A

ContactsNo contact information available

Full Description

Provision of ongoing bilingual technical support and help desk services for CAS staff during regular business hours, including troubleshooting and SLA-based reporting.