Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, August 19 at 2:00 PM EDT

Register Free →

Search

Top

Back to Contracts

Help Desk & User Support Services

Active

State & Local

Response Deadline08/19/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

The contract involves providing Tier 1 and Tier 2 help desk support services to staff of the Texas Department of Criminal Justice, focusing on the Creditron system. Support includes troubleshooting technical issues, delivering user guidance, and offering remote assistance to ensure uninterrupted system functionality and user productivity. The services are critical for maintaining operational efficiency across the agency’s workforce by resolving day-to-day technical challenges in a timely manner. This is a subcontract under NAICS code 541519 for other computer-related services, with a posted date of August 5, 2026, and a response deadline of August 19, 2026. The performance location is tied to the Texas Department of Criminal Justice, though specific geographic details are not provided. All support must align with the agency’s needs and be delivered through the Texas SmartBuy portal as referenced in the provided UI link. The contract does not specify a set-aside type or point of contact, indicating potential flexibility in vendor selection or further details to be determined during the solicitation process.

General Info

Provide Tier 1 and Tier 2 help desk support for Creditron system at Texas Department of Criminal Justice via Texas SmartBuy.

Agency

Texas Department of Criminal Justice

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

TX, US

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PostedAug 5

subcontract

Response DeadlineAug 19

Submission deadline

Response Deadline

08/19/2026, 04:00:00 PM UTCin 14 days

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyTexas Department of Criminal Justice

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas Department of Criminal Justice

Office AddressN/A

ContactsNo contact information available

Full Description

Show more

Tier 1/Tier 2 help desk support for TDCJ staff, including troubleshooting, user guidance, and remote assistance for the Creditron system.

Similar Contracts

Same NAICS industry code

Audiovisual and networking hardware upgrade

Solicitation # 80NSSC26940747Q

This contract is for an audiovisual and networking hardware upgrade under a Small Business Set Aside, with the solicitation number 80NSSC26940747Q, issued by the NASA Shared Services Center on behalf of the National Aeronautics and Space Administration. Only authorized resellers or distributors of the original equipment manufacturers listed in the Statement of Work are eligible to respond, and all offerors must provide documented proof of pricing directly from the manufacturer along with formal confirmation of their authorization to resell the specified items. Failure to submit this documentation will result in disqualification. The contract is set for performance in California, with a response deadline of August 11, 2026, and all communications must include the solicitation number in the subject line to ensure proper handling. The opportunity is open to small businesses as defined by the SBA, and inquiries should be directed to the primary point of contact, Lindsey McLellan, at the provided email address.

NASA Shared Services Center

POSTED

about 13 hours ago

DEADLINE

FY26-30 A46 TD 26306 - Articulate360 software subscription renewal

Solicitation # 15M10226QA4700219

This solicitation seeks a renewal of the Articulate360 software subscription under contract number 15M10226QA4700219 for a base period and four optional years, with all pricing required for the full five-year term unless explicitly noted otherwise. Offerors must submit a completed and signed SF1449 form as the first page of a single PDF, followed by all supporting documentation on company letterhead including the CAGE code, official company name, logo, address, and point of contact information. All vendors must be registered in the System for Award Management and possess an active CAGE code. Additionally, compliance with IPP requirements as outlined in USMS-0013 is mandatory prior to award. Proposals must be emailed to rennee.leaman@usdoj.gov by 11:00 a.m. EST on August 11, 2026, with the exact subject line: FY26-30 A46 TD 26306 - Articulate360 software subscription renewal - 15M10226QA4700219. Failure to comply with formatting, submission guidelines, or documentation requirements will result in the proposal being deemed non-responsive and disqualified from evaluation. The contract is issued by the U.S. Marshals Service under the Department of Justice, with performance expected in Brunswick, Georgia, and the solicitation is not subject to any small business set-aside.

Department Of Justice US Marshal Service

POSTED

about 13 hours ago

DEADLINE

DA01--CRR: FMBT Independent Verification & Validation (IV&V) Services - Recompete (VA-26-00044457)

Solicitation # 36C10B26Q0353

This solicitation, identified as RFI 36C10B26Q0353, is issued by the Department of Veterans Affairs through its Technology Acquisition Center in Eatontown, New Jersey, for the Financial Management Business Transformation (FMBT) Independent Verification and Validation (IV&V) Services recompete. The acquisition is structured as a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside under NAICS code 541519 and will be executed via the GSA eBuy platform under Special Item Number 54151S, with the anticipated award date around the week of June 25, 2026. The current document serves solely as a Request for Information for market research and is not a formal invitation for bids or proposals, meaning no pricing or contractual obligations are being sought at this time. Respondents must provide company details including CAGE code, Unique Entity ID, business size status, and proof of SDVOSB certification via VetCert, along with a submission limited to ten pages that excludes generic marketing materials or capability statements. The anticipated contract will require a 12-month base period with four additional 12-month option periods exercisable at the government’s discretion. Performance is to be conducted within the United States and may include telework or remote work arrangements, though contractors must specify their place of performance in their submissions. The core scope involves delivering independent testing and quality assurance services supporting the FMBT program through component, integration, system, user acceptance, performance, data conversion, smoke, and regression testing. Deliverables include a Contractor Project Management Plan, an IV&V Integrated Master Schedule and Work Breakdown Structure developed in Microsoft Project 2021, weekly status reports, an IV&V dashboard with metrics, a phase-out transition plan due 15 days prior to the end of the base period, and full compliance with the government’s defined FMBT IV&V Plan, IEEE standards, VA OIT Technical Reference Model, FIPS publications, the Federal Information Security Modernization Act of 2014, and the Privacy Act of 1974. Contractors must adhere to strict security protocols, including NISPOM compliance, background investigations, pre-screening of personnel for English proficiency, provision of employee rosters within three business days of award, and mandatory training on sensitive information handling. All work must comply with VAAR 852.204-71(d), requiring

Technology Acquisition Center Nj (36C10B)

POSTED

about 13 hours ago

DEADLINE

Audiovisual, lighting, and networking hardware upgrade

Solicitation # 80NSSC26940805Q

This contract solicitation, titled Audiovisual, lighting, and networking hardware upgrade, is a Small Business Set Aside under NAICS code 541519 issued by the NASA Shared Services Center on behalf of the National Aeronautics and Space Administration. All offerors must be authorized resellers or distributors of the original equipment manufacturers whose branded products are specified in the Statement of Work, and submission of official manufacturer pricing documentation and written confirmation of resale authorization for all listed items is mandatory for consideration. The procurement requires strict adherence to brand name specifications, with no substitutions allowed unless explicitly justified through the attached documentation. Responses must reference the solicitation ID 80NSSC26940805Q in all correspondence to ensure proper tracking. The deadline for submissions is August 11, 2026, at 9:00 PM ET, and performance will occur in California, specifically at the location with ZIP code 94035. The primary point of contact for inquiries is Lindsey McLellan, reachable via email at lindsey.m.mclellan@nasa.gov.

NASA Shared Services Center

POSTED

about 13 hours ago

DEADLINE

Commercial Item Reseller (Nonmanufacturer) – IT/Defense ComponentsThis contract is a subcontract under the Department of Defense’s Maritime Supply Chain for the resale of electromagnetic relays used in IT and defense systems, requiring the vendor to operate as a nonmanufacturer under federal acquisition regulations. The vendor must resell the relays without any modification and certify compliance with U.S. small business size standards and nonmanufacturer rules, ensuring the products originate from a qualified manufacturer. The solicitation is categorized under NAICS code 541519, which covers other computer-related services, emphasizing the technical nature of the components and the need for specialized supply chain compliance. The response deadline is August 19, 2026, with the opportunity posted on August 4, 2026. There is no set-aside designation, and the place of performance and point of contact are unspecified. The vendor must be prepared to meet federal procurement standards for nonmanufacturers, including maintaining documentation to prove eligibility and adherence to the small business program requirements. The contract is accessed via the DIBBS system, indicating it is part of a defense logistics agency procurement process.

MARITIME SUPPLY CHAIN

POSTED

DEADLINE

24/7 Technical Support & Warranty ServicesThe contract entails the provision of a two-year in-country warranty along with comprehensive 24/7/365 technical support, maintenance, and security updates for an interception system, ensuring continuous operational reliability and protection against evolving threats. All services must be delivered on-site within the country where the system is deployed, with no gaps in support, and must include prompt resolution of technical issues, routine system maintenance, and timely security patches to maintain system integrity and compliance. The solicitation is classified as a subcontract under NAICS code 541519, issued by the Department of State, with a response deadline of August 20, 2026. The work is expected to occur in an unspecified location within the country of performance, and while no set-aside details or point of contact are provided, the requirement emphasizes uninterrupted service availability, local presence for rapid response, and a commitment to long-term system sustainability through embedded technical expertise and proactive security measures.

Department Of State

POSTED

DEADLINE

Technical Support and Help Desk (Tier 1–2)This contract seeks a small business to provide Tier 1–2 technical support for users of i2 Analyst’s Notebook, focusing on resolving issues related to installation, system access, performance bottlenecks, and basic feature usage. The support scope is hands-on and user-centric, ensuring that analysts can effectively utilize the software without disruption to their operational workflows. The work is performed in Atlanta, Georgia, with a ZIP code of 30329, and falls under the NAICS code 541519 for other computer related services. The contract is structured as a subcontract under a Small Business Set Aside, meaning only qualified small businesses are eligible to respond. The solicitation was posted on August 4, 2026, with a firm deadline for responses on August 11, 2026, at 7:00 a.m. The contracting activity is managed by the CDC Office of Acquisition Services within the Department of Health and Human Services.

CDC Office Of Acquisition Services

POSTED

DEADLINE

Cybersecurity Compliance and CUI Handling

POSTED

DEADLINE

IT Equipment Compliance and Traceability IntegrationThe contract requires the integration of Unique Item Identifier (UII) data into existing asset management systems to ensure full traceability and compliance with Department of Defense standards for military equipment. This includes the proper labeling, data encoding, and system synchronization of all IT hardware and software deliverables in accordance with MIL-STD-130, FAR 2.101, and DoD IUID regulations, ensuring each item is uniquely identifiable and documented throughout its lifecycle. The effort demands technical precision in data capture, system interoperability, and adherence to federal acquisition policies governing property management and accountability. The subcontract is issued by the Naval Supply Systems Command Fleet Logistics Center Norfolk under NAICS code 541519 for information technology services, with a performance location in Washington, DC, 20392. Response submissions are due by August 6, 2026, at 2:00 PM, following a posting date of August 4, 2026. All deliverables must be fully compliant with DoD standards for item identification and asset tracking, with no room for deviation in labeling formats, data structure, or system integration protocols. The contractor is expected to deliver end-to-end compliance, including validation and documentation to support audit readiness and operational inventory accuracy.

Navsup Flt Logistics Ctr Norfolk

POSTED

DEADLINE

in about 13 hours

Operational Analytics & Observability PlatformThe contract seeks to implement real-time observability and operational analytics tools designed to strengthen incident response capabilities and improve platform resilience across the Kronos ecosystem. This effort is focused on advancing monitoring, diagnostics, and data-driven decision-making to ensure continuous operational effectiveness within a defense-critical environment. The solution must enable proactive identification of system anomalies, rapid root cause analysis, and seamless integration with existing infrastructure to reduce downtime and enhance overall system reliability. The opportunity is structured as a subcontract under the Department of Defense’s FA8806 Battle Management C3 SSC/BCK, with performance required at El Segundo, California, 90245. The solicitation was posted on August 4, 2026, and responses are due by August 27, 2026. The NAICS code 541519 indicates this is classified under Other Computer Related Services, emphasizing the need for specialized technical expertise in software analytics, system monitoring, and real-time data processing. The project demands a vendor capable of delivering scalable, secure, and high-performance observability solutions aligned with mission-critical defense operational requirements.

FA8806 Battle Mngmnt C3 Ssc/bck

POSTED

DEADLINE

Platform Security and Compliance Monitoring

Investigations And Operations Support Dallas

POSTED

DEADLINE

in about 15 hours

7A21--PACT Act - Open Text Micro Focus LoadRunner Maintenance (VA-27-00003087)

Solicitation # 36C10B26Q0723

The contract solicitation seeks information regarding maintenance and support services for OpenText LoadRunner software licenses under TAC Number VA-27-00003087, with the official title 7A21--PACT Act - Open Text Micro Focus LoadRunner Maintenance. Issued by the Department of Veterans Affairs through the Technology Acquisition Center in Eatontown, New Jersey, the solicitation is classified as a sources-sought notice under NAICS code 541519, indicating it targets other professional, scientific, and technical services. The request aims to gather market intelligence to determine vendor availability and capability to provide ongoing maintenance support for LoadRunner, a performance testing tool used for application performance evaluation and optimization. The solicitation was posted on August 4, 2026, with a response deadline of August 12, 2026, at 5:00 PM Eastern Time. Interested parties must submit responses through the SAM.gov portal, and all inquiries should be directed to Anthony Pavese, Contract Specialist, at anthony.pavese@va.gov. There is no set-aside designation specified, meaning the opportunity is open to all eligible contractors regardless of size or status. The place of performance is not defined in the details, suggesting services may be delivered remotely or at the agency’s discretion. This action is part of the VA’s effort to establish or renew support mechanisms for critical software systems used in its IT infrastructure.

Technology Acquisition Center Nj (36C10B)

POSTED

DEADLINE