This Subcontract opportunity from Texas was posted on August 5, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Help Desk & User Support Services

Closed

State & Local

Submission Closed08/19/2026, 11:00:00 AM CDT

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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FA4819 325 Cons Pkp

POSTED

about 16 hours ago

DEADLINE

in 15 days

AI Contract Overview

The contract involves providing Tier 1 and Tier 2 help desk support services to staff of the Texas Department of Criminal Justice, focusing on the Creditron system. Support includes troubleshooting technical issues, delivering user guidance, and offering remote assistance to ensure uninterrupted system functionality and user productivity. The services are critical for maintaining operational efficiency across the agency’s workforce by resolving day-to-day technical challenges in a timely manner. This is a subcontract under NAICS code 541519 for other computer-related services, with a posted date of August 5, 2026, and a response deadline of August 19, 2026. The performance location is tied to the Texas Department of Criminal Justice, though specific geographic details are not provided. All support must align with the agency’s needs and be delivered through the Texas SmartBuy portal as referenced in the provided UI link. The contract does not specify a set-aside type or point of contact, indicating potential flexibility in vendor selection or further details to be determined during the solicitation process.

General Info

Provide Tier 1 and Tier 2 help desk support for Creditron system at Texas Department of Criminal Justice via Texas SmartBuy.

Agency

Texas Department of Criminal Justice

NAICS

541519 - Other Computer Related Services

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of IW250906-A.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Creditron Software Maintenance Renewal Services- Re-Solicitation

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedAug 5

subcontract

Response DeadlineAug 19

Deadline has passed

Submission Closed

08/19/2026, 11:00:00 AM CDT

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Organization & Contact Information

AgencyTexas Department of Criminal Justice

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas Department of Criminal Justice

Office AddressN/A

ContactsNo contact information available

Full Description

Tier 1/Tier 2 help desk support for TDCJ staff, including troubleshooting, user guidance, and remote assistance for the Creditron system.

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