This Solicitation opportunity from New York was posted on July 26, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
BIT - CORR TRACK Correspondence Tracking System
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The New York City Department of Environmental Protection (DEP) is seeking a contractor to develop a modernized Customer Relationship Management (CRM) system integrated within Microsoft Dynamics to replace its outdated Correspondence Tracking System (CTS). The current system, which supports the Commissioner's Office in managing correspondence workflows, has become difficult to maintain and lacks the capacity to effectively capture and process program-specific correspondence across various DEP programs. The new system aims to provide a comprehensive electronic platform for storing, retrieving, and routing correspondence, accommodating both electronic and paper submissions, and improving workflow efficiency and audit trail capabilities. The project involves designing a customized Dynamics CRM-based solution that addresses existing system limitations, enhances correspondence management, and supports complex workflows across DEP programs. The contract, with a value estimated between $500,000 and $2 million, is posted under solicitation number 82624P0015, with a response deadline of September 9, 2024. The Department’s point of contact is Ishaq Ferdous, reachable via email or phone, and the project is located within New York State. The initiative aims to modernize DEP’s correspondence management infrastructure, ensuring better oversight, efficiency, and program integration.
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NAICS
Place of Performance
NY, USASet-Aside
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Submission Closed
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