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This Solicitation opportunity from Washington was posted on May 8, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Broadband ISP Services

Closed
24-RFQ-038State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
New
SLED
Service Desk and Deskside Support Services
Solicitation # HHS0017021
The Texas Health and Human Services Commission (HHSC) is soliciting offers for Request for Offer (RFO) No. HHS0017021 to obtain Managed Services Staff for IT Service Delivery and Support (ITSDS) and Deskside Support Services (DSS). The scope of work includes Tier 1 support for DFPS, Enterprise, or TIERS customers, Tier 2 support for complex problem resolution, and on-site technical deskside support. All services must align with the ITIL Foundation framework for IT Service Management and comply with HIPAA standards for protecting health information. Performance will be measured through key metrics such as First Call Resolution (FCR) and Customer Satisfaction (CSAT) scores. The anticipated contract start date is August 2027, with an initial term of three years and options for two additional one-year extensions, plus a final one-year extension for immediate operational needs if necessary. Historical compensation for similar contracts is approximately 3,899,492.84 USD per fiscal year. To qualify, respondents must possess at least five years of experience in staff augmentation services and demonstrate financial solvency. Award selection will be based on best value, with evaluation weights split between experience (35%), cost (35%), and the narrative proposal (30%). Responses must be submitted by November 12, 2026, via the Online Bid Room or via two sealed USB drives delivered to the HHSC Response Coordinator in Austin, Texas. The submission must include a narrative proposal not exceeding 40 pages, a cost proposal in Excel format with active formulas, and various required affirmations and certifications. Failure to acknowledge solicitation addendums or meet minimum qualifications will result in disqualification.
Health and Human Services Commission

POSTED

1 day ago

DEADLINE

in 25 days

AI Contract Overview

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Washington Consolidated Technology Services (CTS) is seeking vendors to provide Broadband Internet Service Provider (ISP) services under a solicitation identified as 24-RFQ-038. Interested vendors must have both a Master Service Agreement (MSA) and the relevant addenda on file to qualify for participation and bidding. The procurement process emphasizes the importance of reviewing the entire Request for Quote (RFQ), which is accessible on the CTS procurement website. The contract is targeted at vendors within the NAICS code 541519, indicating a focus on other computer related services, and is intended for the State and Local Government Education (SLED) sector in Washington. The contract size ranges from a minimum of $100,000 to a maximum of $500,000, with the project to be executed within Washington state. The RFQ was posted on May 8, 2024, with a response deadline set for May 22, 2024. The primary point of contact for inquiries is Susan Steele, reachable via email at [email hidden] or by phone at [phone hidden]. Vendors interested in participating can find additional information and submit their responses through the designated vendor portal linked on the CTS procurement website.

General Info

Documents

3
DOCX, High priority: read this firstamendment
High
DOCX, High priority: read this firstrfq
High
XLSX, High priority: read this firstspecifications
High

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyWashington Consolidated Technology Services (CTS)
Contacts1 person available
OfficeN/A
Office AddressN/A
Contacts
Susan SteelePoint of Contact

Full Description

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CTS is seeking Broadband ISP Services. Vendors must have both an MSA and the applicable addenda on file in order to participate and/or bid. Please read the RFQ in its entirety. The RFQ can be found on our website at: https://watech.wa.gov/procurement-announcements

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