Business Process Reengineering Services

The City of Long Beach's Human Resources Department is seeking a vendor to provide Business Process Reengineering Services aimed at enhancing the efficiency and effectiveness of HR employee-facing functions. The scope includes gathering detailed internal operational, stakeholder business, and service requirements, followed by reengineering key processes such as employee preboarding, onboarding, and employee relations management. The contract, with a value ranging from $500,000 to $2,000,000, is intended to modernize and optimize these HR functions to better serve employees and stakeholders. The solicitation, posted on December 20, 2024, with a response deadline of February 11, 2025, is open to qualified vendors, with the process facilitated through the Long Beach Buys system, which provides comprehensive guidance for submitting proposals. The project emphasizes a thorough understanding of current HR workflows and stakeholder needs to develop streamlined, efficient processes that support the City’s strategic HR goals. The selected vendor will be responsible for conducting requirements gathering, analyzing existing procedures, and implementing reengineered workflows that improve employee preboarding, onboarding, and employee relations management. The contract aims to deliver a transformative impact on HR service delivery, ensuring that the City’s HR functions are aligned with best practices and technological advancements. The procurement process is supported by detailed vendor guidance documents, ensuring a transparent and accessible bidding process through the Long Beach Buys platform.