Cafeteria Management Application 2025-2026

The City of New Haven is soliciting proposals under solicitation 2025-RFP-181 for a qualified software vendor to provide a web-based school cafeteria management and point-of-sale program for the New Haven Public Schools Food Service Department. The system will support a growing district consisting of 32 elementary and middle schools, 10 high schools, 5 transitional schools, and one Adult and Continuing Education Center. The scope of work includes the implementation, integration, and operational support of an integrated food service technology system, encompassing technical architecture design, system customization, data migration, and staff training. The solution must be compatible with Paymentus and comply with FERPA, PCI-DSS, and the Schools Interoperability Framework, as well as integrate with LDAP/Active Directory. The contract is structured for an initial one-year term with two optional one-year renewals. Award decisions will be based on a best-value trade-off methodology, with evaluation weights assigned to proposed cost (40 points), adherence to technology and functional requirements (30 points), completeness of the item list (15 points), proposer qualifications (10 points), and scope of requirements for evaluations (5 points). Vendors are required to maintain significant insurance coverages, including 5 million dollars for Technology Errors and Omissions and 1 million dollars for Abuse and Molestation. Proposals must be submitted electronically via the City of New Haven e-Procurement Portal by June 17, 2025.