Top

Call Center and Customer Scheduling Services

Active

State & Local

Response Deadline09/08/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Massachusetts → CLC - Cape Light Compact JPEView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

South Yarmouth, MA, 02664, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-26-2279-CLC-CLC-131155.

The full solicitation package (29 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

LEAD VENDOR FOR RESIDENTIAL TURNKEY SERVICES FOR SINGLE AND MULTI-FAMILY ENERGY EFFICIENCY PROGRAMS

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PostedJul 7

subcontract

Response DeadlineSep 8

Submission deadline

Response Deadline

09/08/2026, 05:00:00 PM UTCin 7 days

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

AgencyMassachusetts → CLC - Cape Light Compact JPE

ContactsNo contacts available

OfficeN/A

Organization / Agency

Massachusetts → CLC - Cape Light Compact JPE

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Manage inbound/outbound calls, schedule assessment and installation appointments, and provide customer follow-up support.

Similar Contracts

Same NAICS industry code

NAICS: 561422

New

SLED

RFP 160190 Statewide Toll Customer Service Center Operations

Solicitation # RFP-121586

The Virginia Department of Transportation is seeking proposals for the Statewide Toll Customer Service Center Operations under solicitation RFP-121586. This SLED opportunity, categorized under NAICS code 561422, focuses on managing customer service operations for tolling systems within the state of Virginia. Interested vendors must submit their responses by the deadline of October 1, 2026. The procurement process is managed by Virginia Griffin, and further details regarding the submission process can be accessed through the official vendor portal.

Virginia Department of Transportation

POSTED

DEADLINE

24/7 Crisis Response Call Center Operations

POSTED

DEADLINE

Idaho Crisis and Suicide Hotline Services

Solicitation # 1404

The State of Idaho, through the Department of Health and Welfare Division of Behavioral Health, is seeking information from qualified organizations to provide statewide crisis hotline services for Idaho residents. This Request for Information, identified as solicitation number 1404, aims to identify capable providers who can deliver essential crisis and suicide prevention support across the state. Interested organizations must submit their responses by the deadline of September 30, 2026. This process is designed to gather market intelligence and capabilities from potential vendors to inform the state's approach to behavioral health crisis services.

POSTED

DEADLINE

RFP AI-based Interactive Voice Response Solution

Solicitation # 26-0263

The City of Fort Worth is seeking proposals under solicitation number 26-0263 to establish an agreement for an AI-based Interactive Voice Response solution for the Information Technology Solution Department. This as-needed procurement requires proposers to submit their responses via the Euna Portal by the deadline of September 24, 2026. The selection process is based on a Best Value evaluation, and bidders must adhere to strict electronic submission guidelines and technical requirements outlined in the instructions to proposers. Applicants are required to submit several critical compliance documents, including an IRS W-9 form and a Conflict of Interest Questionnaire to disclose any relationships with local government officers. Additionally, the city has established a Small Business Goal of 30 percent for this procurement. To meet this requirement, bidders must provide detailed certification and financial information for all small business prime contractors or subcontractors, as failure to comply with these utilization goals may result in a loss of points during the evaluation process.

POSTED

DEADLINE

First Class Permit Mail Presort and ProcessingThe Texas Health and Human Services Commission is seeking a subcontractor for First Class Permit Mail Presort and Processing. The scope of work involves sorting, preparing, and processing First Class Permit Letters and Flats to ensure they meet USPS-compliant presort levels for postage discounts, which includes all necessary bundling, labeling, and documentation. This opportunity is categorized under NAICS code 561422. Interested parties must submit their responses by the deadline of September 15, 2026, at 4:30 PM. Further details regarding this solicitation can be found through the txsmartbuy portal.

Health and Human Services Commission

POSTED

DEADLINE

U.S.-Based Customer Support ServicesThe Department of Veterans Affairs, through the Commodities and Services Acquisition Service, is seeking a subcontract for U.S.-based customer support services. The selected provider will deliver toll-free phone support and ad-free, login-free web-based training specifically for TENS device users. All deliverables must strictly adhere to VA cybersecurity and accessibility standards to ensure secure and inclusive access for all users. This opportunity is designated as a Service-Disabled Veteran-Owned Small Business set-aside under NAICS code 561422. Interested parties must submit their responses by September 8, 2026, at 8:00 PM. The performance of these services is centered in the 80401 zip code area.

Commodities & Services Acquisition Service (36C791)

POSTED

DEADLINE

Member Pharmacy Support and Call Center Services

POSTED

DEADLINE

GASOU - Annual Giving Operations Services

Solicitation # 53900-eRFP-001813-2027

Georgia Southern University has issued a Request for Proposals, solicitation number 53900-eRFP-001813-2027, to secure a qualified supplier for Annual Giving Operations Services. The procurement process involves gathering and evaluating supplier responses, followed by potential negotiations and the resolution of contract exceptions. Once the evaluation is complete, preliminary results including participating suppliers and scores will be publicly announced, with final contract awards following the conclusion of the protest process. The deadline for submitting responses to this solicitation is September 10, 2026. Once an award is finalized, the resulting contract will be available for use by other Georgia State Agencies, colleges, and institutions within the University System of Georgia, subject to approval from the Department of Administrative Services and the University System of Georgia. All services are to be performed within the state of Georgia.

Georgia Southern University

POSTED

DEADLINE

24/7 Multilingual Technical Support ServiceThe 24/7 Multilingual Technical Support Service is a subcontract opportunity with the OHA Oregon State Hospital located in Salem, Oregon. The selected provider will be responsible for delivering continuous, round-the-clock technical assistance to hospital staff utilizing the fit-testing platform. This scope of work includes comprehensive troubleshooting and requires support capabilities in both English and Spanish. The solicitation was posted on August 19, 2026, with a response deadline of September 11, 2026. This procurement falls under NAICS code 561422 and is managed through the Oregon Buys system.

OHA Oregon State Hospital

POSTED

DEADLINE

Solicitation # Doc5830460866

Amtrak has issued solicitation WS5725403332 for a Support Services RFP to manage and operate its Service Desk, Incident Management, Field Support, and NOC Operations teams. The response deadline for this federal organization opportunity is September 18, 2026. A pre-proposal conference is scheduled for August 21, 2026, from 3:00 PM to 3:45 PM EST. Interested parties must email Thanh Dickey at thanh.dickey@amtrak.com by 12:00 PM EST on August 20, 2026, to be included in the conference or to direct any questions regarding the RFP.

POSTED

DEADLINE

Unified Communications and Contact Center Solutions

Solicitation # 092926

Sourcewell, a Minnesota state local government unit, is seeking proposals for Unified Communications and Contact Center Solutions to establish a procurement vehicle for its Participating Entities. These entities encompass a wide range of public agencies, including governmental, tribal, nonprofit, and educational institutions across the United States and Canada. The solicitation specifically encourages participation from small, minority-owned, women-owned, and veteran-owned business enterprises as either prime contractors or subcontractors. Interested parties must submit their proposals exclusively through the Sourcewell Procurement Portal by the deadline of September 29, 2026, at 3:30 p.m. Central Time. Late submissions will not be accepted. The primary point of contact for this solicitation is Tara Wolff, and further details can be accessed via the official procurement portal or the provided public purchase link.

POSTED

DEADLINE

Solicitation # HHS0016867

The Texas Health and Human Services Commission (HHSC) is seeking a qualified Enrollment Broker under solicitation HHS0016867 to manage enrollment, client outreach, informing, financial contribution, and fund management services. The primary objective is to improve the overall client experience through comprehensive Enrollment Broker Operations. The contract features an initial four-year term, with the possibility of four additional years of extensions and a final one-year option period to meet immediate operational needs. Award selection is based on best value, utilizing a consensus evaluation methodology that considers written responses and oral presentations covering enrollment services, call center operations, and outreach and education services. To qualify, respondents must demonstrate at least three years of healthcare enrollment experience within the last decade and prove they are financially solvent and adequately capitalized. The scope of work includes developing transition, systems, and operations readiness plans, as well as managing technology infrastructure and data security. All confidential information must remain within the United States, and contractors must adhere to strict standards of conduct and data use agreements. Pricing is structured as proposed costs plus an administrative service fee, with specific pass-through items such as postage, office rent, and software licenses paid without indirect charges. Proposals must be submitted by September 4, 2026, via USB or the Online Bid Room, adhering to strict searchable PDF and Excel formatting requirements.

Health and Human Services Commission

POSTED

about 2 months ago

DEADLINE

in 3 days

View Details

More opportunities from Massachusetts → CLC - Cape Light Compact JPE

Same awarding agency

NAICS: 541930

SLED

Multilingual Translation and Community Outreach

Translation and Interpretation Services

POSTED

DEADLINE

Minority- and Women-Owned Business (MBE/WBE) Outreach and Compliance

Administrative Management and General Management Consulting Services

POSTED

DEADLINE

Data Entry, Quality Control, and Reporting

Internet Publishing and Broadcasting and Web Search Portals

POSTED

DEADLINE

Weatherization and Retrofit Installation

Other Building Equipment Contractors

POSTED

DEADLINE

Energy Assessment and Audit Services

POSTED

DEADLINE

LEAD VENDOR FOR RESIDENTIAL TURNKEY SERVICES FOR SINGLE AND MULTI-FAMILY ENERGY EFFICIENCY PROGRAMS

Solicitation # BD-26-2279-CLC-CLC-131155

Cape Light Compact JPE is soliciting proposals for a Lead Vendor to implement and manage residential turnkey energy efficiency programs for single-family and multifamily homes, including attached low-rise and high-rise facilities. Aligned with the Compact's Three-Year Energy Efficiency Plan, the scope of work encompasses six primary components: incentives, decarbonization home energy assessments, renter and landlord outreach, enhanced residential offerings, the turnkey delivery of cold-climate air-source heat pumps with barrier remediation, and rebate verification screening. The Lead Vendor will serve as the primary point of contact for customers, managing the entire process from intake and income verification to system design and subcontractor bid solicitation, with a specific focus on moderate-income qualified households. The procurement process requires a technical proposal and a separate pricing proposal to be submitted electronically to Margaret Song by September 8, 2026, at 12:00 p.m. ET. A pre-bid conference is scheduled for August 5, 2026, for vendors who RSVP by August 3. Evaluation is based on a most advantageous proposal approach, considering pricing, comparative evaluation criteria, and negotiated terms, provided the vendor passes minimum qualification gates. The contract is slated for implementation starting January 1, 2027, with a maximum potential term of ten years. Qualified professionals must be Building Performance Institute (BPI) accredited and adhere to Mass Save Energy Assessment and Turnkey Solutions Standards. The selected vendor will be subject to rigorous quality assurance inspections by a statewide QA/QC vendor and must maintain comprehensive insurance coverage, including cyber liability of 3 million dollars and pollution liability of 1 million dollars. Compensation is based on a structure involving monthly call center and management fees, as well as per-project fees for heat pump installations, barrier activities, and comprehensive assessments. Monthly invoicing is required by the 10th of each month, with payment remitted within 45 calendar days.

Human Resources Consulting Services

POSTED

about 2 months ago

DEADLINE

in 7 days

View Details