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This Solicitation opportunity from Department Of State was posted on December 19, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Call Center services for the US Embassy in Paris, France

Closed
19FR6326Q0051Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The U.S. Embassy in Paris, France, plans to issue a solicitation for call center services exclusively open to U.S.-based firms. This contract will be awarded through an indefinite delivery indefinite quantity (IDIQ) format, encompassing a one-year base period with two additional one-year option periods. Task orders will be issued as needed under this contract to support the embassy's call center operations. The government intends to award the contract to the lowest-priced, technically acceptable responsible offeror, with the possibility of making an award based solely on the initial proposals without entering into discussions. Interested bidders must register on the System for Award Management (SAM) before submitting offers, which will be accepted electronically via email. A pre-proposal conference is scheduled for December 19, 2025, at 16:00 local time, and potential bidders are required to request additional information by December 18, 2025, at 16:00. The solicitation will officially be posted on SAM.gov, with proposals due no later than January 7, 2026. The contract relates to NAICS code 56142, covering telephone call centers, and will be conducted under the oversight of the U.S. Embassy Paris contracting office. Points of contact for inquiries include Craig N. Deatrick and Pauline Guedes, reachable via email and telephone. This opportunity allows for electronic submission of proposals, and interested parties are encouraged to prepare accordingly to meet all specified deadlines.

General Info

U.S. Embassy Paris seeks U.S.-based call center services, IDIQ contract, proposals due January 7, 2026.

Agency

Department Of State → US Embassy Paris

NAICS

56142

Place of Performance

PARIS, DC, FRA

Set-Aside

NONE

Documents

5

19FR6326Q0051-A0001 Amendment

PDF, High priority: read this firstamendment
High

19FR6326Q0051 - After Hours Call Center SOW

PDF, High priority: read this firstsow
High

19FR6326Q0051 - Call Center Services

PDF, High priority: read this firstrfq
High

Q0051 Attachment 2 - Example of Daily Call Log

PDF, High priority: read this firstspecifications
High

Q0051 Attachment 3 - 2026 U.S. and Local Holidays

PDF, Low priorityspecifications
Low

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Timeline

2 updates
PhaseClosed
Posted

Solicitation

Notice updated

The notice description changed.

Notice updated

The notice description changed.

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of State → US Embassy Paris
Contacts2 people available
OfficeWASHINGTON, DC, 20520, USA
Organization / AgencyDepartment Of State → US Embassy Paris
Office AddressWASHINGTON, DC, 20520, USA
Contacts
CRAIG N. DEATRICK
contact@example.gov
PAULINE GUEDES
contact@example.gov

Full Description

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PLEASE NOTE THAT THIS SOLICITATION HAS BEEN CANCELLED UNTIL FURTHER NOTICE (SEE ATTACHED AMENDMENT A0001 TO SOLICITATION REF. 19FR6326Q0051 DATED DECEMBER 19, 2025).


The Embassy of the United States in Paris, France, is releasing a solicitation for Call center services in support of the U.S Embassy Paris, France. 


A pre-proposal conference will be held on Friday December 19, 2025 at 4:00 pm CET. Interested bidders shall request more information to Pariscontracting@state.gov by Thursday December 18, 2025 – 4:00 pm CET.


The Government intends to award the contract resulting from this solicitation to the lowest priced technically acceptable offeror who is a responsible contractor.  The Government may award the contract based on the initial offer without discussion. 


The resultant contract will be an indefinite delivery indefinite quantity (IDIQ) contract for one base year and two one-year options under which task orders shall be placed to order the services.


All contractors have to be registered in the SAM (System for Award Management) Database https://www.sam.gov  prior to submitting an offer pursuant to FAR provision 52.204-7.  Therefore, prospective offerors are encouraged to register at the earliest stage.  


 The guidelines for registration in SAM are also available at: 
https://www.fsd.gov/fsd-gov/learning-center-system.do?sysparm_system=SAM 



ELECTRONIC SUBMISSIONS/RESPONSES: 


This opportunity allows for electronic responses.  Please submit your offer to the ParisContracting@state.gov address prior to the response date and time.   

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