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Call Center Software and Hardware Provisioning

Active

State & Local

Response Deadline10/22/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Tennessee → Nashville Electric Service

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

Nashville, TN, USA

Set-Aside

NONE

Documents

This scope was carved out of Z5175.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Overflow Call Center

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 1

subcontract

Response DeadlineOct 22

Submission deadline

Response Deadline

10/22/2026, 07:00:00 PM UTCin 20 days

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Organization & Contact Information

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AgencyTennessee → Nashville Electric Service

ContactsNo contacts available

OfficeN/A

Organization / AgencyTennessee → Nashville Electric Service

Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies technical infrastructure for prime contractors on Nashville Electric Service (NES) call center projects. Provides the telephony and software stack required by NES Specification 8226-CCCS, including Automatic Call Distributors (ACD), Interactive Voice Response (IVR) systems, and CRM integration. Ensures system uptime and integration with NES backend utility systems per the Technical Requirements Traceability Matrix. Delivers an operational technology platform.

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