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Call Center Software & Telephony Infrastructure

Active

State & Local

Response Deadline09/09/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity is for the provision of call center software and telephony infrastructure to support prime contractors working on projects for the Housing Authority of Cook County in Chicago. The scope of work includes the delivery of licensed SaaS or installed hardware for VoIP systems, featuring CRM integration with specialized data entry fields for property units and automated tracking for hold-time thresholds. The contract requires strict adherence to federal and state data privacy regulations. Interested parties must submit their responses by September 9, 2026, under NAICS code 518210. This engagement focuses on enhancing communication capabilities and data management for the agency's operational needs.

General Info

Call center software and telephony infrastructure for Housing Authority of Cook County by 09/09/2026.

Agency

State of Illinois → Housing Authority of Cook CountyView Agency

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesView NAICS

Place of Performance

CHICAGO, IL, USA

Set-Aside

NONE

Documents

This scope was carved out of 2026-100-006.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Answering Services

AI Contract Breakdown

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Timeline

PostedAug 11

subcontract

Response DeadlineSep 9

Submission deadline

Response Deadline

09/09/2026, 04:00:00 PM UTCin 4 days

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Organization & Contact Information

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AgencyState of Illinois → Housing Authority of Cook County

ContactsNo contacts available

OfficeN/A

Organization / Agency

State of Illinois → Housing Authority of Cook County

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Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies SaaS or hardware telephony infrastructure for prime contractors on Housing Authority of the County of Cook (HACC) projects. Provides VoIP systems and CRM integration with specific data entry fields for property units and automated tracking for hold-time thresholds. Requires compliance with federal and state data privacy regulations. Delivers licensed software access or installed telephony hardware.

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