Orchard Annual Silver Level Support and Maintenance for System Administration (Version 2)

The Texas Department of State Health Services is soliciting bids for annual Silver Level Support and Maintenance services for the Orchard system, focusing on system administration tasks necessary to ensure ongoing operational stability and performance. This contract, identified as HHS0017712_V2, is open for competitive bidding under the State and Local Government category, with responses due by August 24, 2026, at 4:30 PM Central Time. The work will be performed throughout the state of Texas and requires a vendor to provide comprehensive technical support including system monitoring, troubleshooting, patching, updates, and administrative maintenance aligned with Silver Level service standards. All activities must be conducted in compliance with state regulations and meet the operational needs of DSHS without disruption to critical health services. The point of contact for inquiries and submissions is Samantha Arriaga, who can be reached via email at Samantha.Arriaga@hhs.texas.gov or by phone at 512-406-2507. The solicitation was posted on August 10, 2026, and all proposals must be submitted through the TXsmartbuy portal at the provided URL. There is no set-aside designation for this contract, meaning it is open to all qualified vendors regardless of business size or ownership characteristics. Interested parties are expected to demonstrate proven experience in supporting Orchard systems, particularly in government environments, with a clear methodology for delivering reliable, timely, and secure administrative support throughout the contract period.