This Government Contract opportunity from North Carolina was posted on June 16, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Call Center Supervisors & Team Leads

Closed

State & Local

Submission Closed08/26/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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Sac Frederick (36C10X)

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DEADLINE

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Connexus Homes Limited

POSTED

DEADLINE

Provision of out of hours customer call centre services.

Solicitation # 2026/S 000-096246

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Connexus Homes Limited

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DEADLINE

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OPM Dc Central Office Contracting

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DEADLINE

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EBT Customer Service Call Center and Automated Response Unit (ARU)This subcontract involves providing customer-facing support services for prime contractors working on Virginia Department of Social Services projects. The primary scope of work includes the operation of a customer support call center and the management of an Automated Response Unit to handle balance inquiries and PIN changes. To execute these tasks, the contractor will utilize IVR software, telephony systems, and CRM tools while ensuring all customer processing adheres to strict Federal regulations. The project is based in Richmond and falls under NAICS code 561422. The key deliverables are a fully operational customer support center and a functional Automated Response Unit. Interested parties should note the response deadline of October 28, 2026.

Department of Social Services

POSTED

13 days ago

DEADLINE

in 11 days

AI Contract Overview

The contract is for Call Center Supervisors & Team Leads to manage daily operations, monitor agent performance, deliver coaching, and guarantee adherence to service level agreements. It is a subcontract under the NAICS code 561422, issued by the Department of Commerce through its North Carolina office, with a solicitation posted on June 16, 2026, and a response deadline of August 26, 2026. The place of performance and exact location details are not specified, and no set-aside type or organizational preferences are indicated. Interested parties must submit proposals through the provided online portal before the deadline to be considered for award.