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Call Center Supervisors & Team Leads

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract is for Call Center Supervisors & Team Leads to manage daily operations, monitor agent performance, deliver coaching, and guarantee adherence to service level agreements. It is a subcontract under the NAICS code 561422, issued by the Department of Commerce through its North Carolina office, with a solicitation posted on June 16, 2026, and a response deadline of August 26, 2026. The place of performance and exact location details are not specified, and no set-aside type or organizational preferences are indicated. Interested parties must submit proposals through the provided online portal before the deadline to be considered for award.

General Info

Call Center Supervisors & Team Leads contracted to manage operations and ensure service compliance under Department of Commerce solicitation.

Agency

North Carolina → Department of CommerceView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

NC, USA

Set-Aside

NONE

Documents

This scope was carved out of 43-1389-26.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

UI CALL CENTER SERVICES 43-1389-26

AI Contract Breakdown

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Timeline

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Response Deadline

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Response Deadline

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Organization & Contact Information

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AgencyNorth Carolina → Department of Commerce
ContactsNo contacts available
OfficeN/A
Organization / Agency
North Carolina → Department of Commerce
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Oversee daily operations, monitor performance, provide coaching, and ensure SLA compliance for agent teams.

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