This Government Contract opportunity from Ohio was posted on April 25, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Call Center Technology & IVR System Support

Closed

State & Local

Submission Closed05/07/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210

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British Columbia Hydro and Power Authority

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Truro & Penwith Academy Trust

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Acquisitions - Aqm Momentum

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Ibc Acq Svcs Directorate (00004)

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Solicitation # W91CRB-26-0000_043711

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Secure Cloud Hosting and Infrastructure ProviderThe Secure Cloud Hosting and Infrastructure Provider subcontract supports prime contractors on State of Maine registration projects managed by the Motor Vehicles agency. The selected provider is responsible for delivering high-availability hosting environments and robust cybersecurity frameworks, which include the provision of secure cloud platforms, the implementation of comprehensive privacy plans, and the execution of business continuity and disaster recovery strategies. To ensure the highest security standards, the provider must maintain SOC2 compliance and hold security certifications that are either FedRAMP or State-equivalent. This engagement falls under NAICS code 518210 and requires a response by November 4, 2026.

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Secure Electronic Application Review PlatformThis subcontract involves the provision and maintenance of a secure electronic application platform for prime contractors working on fellowship projects for the U.S. Department of State, Bureau of Human Resources. The primary objective is to deliver a fully functional, cloud-based review portal equipped with encryption and strict access controls, allowing panel members to score and evaluate applications while remaining compliant with federal data security standards. The project falls under NAICS code 518210 and was posted on October 27, 2026, with a response deadline of November 23, 2026. The contract ensures that the Bureau of Human Resources has a secure environment for managing sensitive application data throughout the review process.

Bureau Of Human Resources

POSTED

1 day ago

DEADLINE

in 26 days

AI Contract Overview

The Cincinnati Department of Sewers in Ohio is seeking a subcontractor for Call Center Technology and IVR System Support. The selected provider will be responsible for delivering and maintaining IVR systems equipped with callback functionality, ensuring seamless integration with web-based call management platforms, and guaranteeing real-time call log synchronization and consistent system uptime. This opportunity was posted on April 25, 2024, with a response deadline of May 7, 2024. The project falls under NAICS code 518210, and interested parties can find further details through the city's vendor self-service portal.

General Info

Cincinnati Department of Sewers seeks subcontractor for Call Center Technology and IVR support.

Agency

Ohio → Cincinnati Department of Sewers

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

OH, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP-2024-002.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Call Center Services for Wastewater Collection Division

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedApr 25

subcontract

Response DeadlineMay 7

Deadline has passed

Submission Closed

05/07/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyOhio → Cincinnati Department of Sewers

ContactsNo contacts available

OfficeN/A

Organization / AgencyOhio → Cincinnati Department of Sewers

Office AddressN/A

ContactsNo contact information available

Full Description

Provide and maintain IVR systems with callback functionality, integrate with web-based call management platforms, and ensure real-time call log synchronization and system uptime.