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Call Center Technology Integration and Cloud Hosting

Open

State & Local

Response Deadline12/02/2026, 03:00:00 PM EST

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for the City of Detroit focuses on the supply and installation of technical infrastructure for prime contractors. The scope of work involves the design, configuration, and testing of a comprehensive solution architecture that integrates contact center software, Interactive Voice Response systems, CRM and case management tools, and messaging reporting. To support these operations, the provider will utilize cloud hosting for both production and test environments. Key deliverables include the development of detailed data flow diagrams for system interfaces and security boundaries, resulting in a fully operational integrated technology stack. The provider is also responsible for delivering complete architecture documentation. Interested parties should note the response deadline of December 2, 2026, for this technical integration and cloud hosting project.

General Info

Subcontract for City of Detroit technical infrastructure, cloud hosting, and system integration services.

Agency

Michigan → City Of Detroit

NAICS

541512 - Computer Systems Design Services

Place of Performance

MI, USA

Set-Aside

NONE

Documents

This scope was carved out of 550595.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Request for Information City of Detroit Housing Resources Helpline

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedNov 2

subcontract

Response DeadlineDec 2

Submission deadline

Response Deadline

12/02/2026, 03:00:00 PM ESTin 26 days

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Organization & Contact Information

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AgencyMichigan → City Of Detroit

ContactsNo contacts available

OfficeN/A

Organization / AgencyMichigan → City Of Detroit

Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies and installs technical infrastructure for prime contractors on City of Detroit projects. Designs, configures, and tests a solution architecture including contact-center software, Interactive Voice Response (IVR), CRM/case-management integration, and messaging reporting. Utilizes cloud provider hosting and production/test environments. Develops data-flow diagrams for system interfaces and security boundaries. Delivers an operational integrated technology stack and architecture documentation.

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