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CatDV and Quantum Xcellis maintenance and support contract and Service Level Agreement

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Federal

Contract Overview

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This contract provides comprehensive maintenance and support for CatDV software and Quantum Xcellis hardware and software installed at NOAA. The agreement includes a 12-month rolling priority email support plan for all CatDV licenses and upgrades, covering a variety of components including the Pegasus Server, multiple client packs, web clients, worker node installations, and a Microsoft Azure archive plug-in. In addition to the software support, the contract ensures one year of maintenance for existing Quantum Xcellis systems and establishes an annual Service Level Agreement to maintain system performance. Managed by the Department of Commerce, the performance of these services is centered in Silver Spring.

General Info

12-month maintenance and priority support for NOAA CatDV software and Quantum Xcellis hardware.

Agency

Department of Commerce

NAICS

541519 - Other Computer Related Services

Place of Performance

SILVER SPRING, MD, USA

Set-Aside

NONE

Documents

0

No documents available

Documents will appear here when they are available.

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Timeline

PostedAug 21

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Organization & Contact Information

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AgencyDepartment of Commerce

Contacts2 people available

OfficeN/A

Organization / Agency

Department of Commerce

Office AddressN/A

Contacts

MICHAEL J. SHELBY

contact@example.gov

DOC OSDBU

contact@example.gov

Full Description

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1. CatDV maintenance and support contract (12 months rolling priority email support) on all CatDV licenses, and all CatDV upgrades during this time; 25% of CatDV software total based on: PS x1 - PegasusServer software (no clients included), PC1 x7 - CatDV Pegasus Client (single user pack), WW5 x1, CatDV Web Client (5 floating licenses), PWNI x1, CatDV Pegasus Worker Node Installation (or Web Services API license for plug-ins) includes one process, PWNP x3, CatDV Pegasus Worker Node Additional Process up to 7 can be added per Worker Node Installation, AZ1 x1 - CatDV Archive Plug In License for Microsoft Azure, Data mover on the CatDV Server, PCT x1 - Project creation template.2. One-year of support on all existing Quantum Xcellis hardware/software installed at NOAA.3. Annual Service Level Agreement (SLA) on the systems installed as part of this action.

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